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document Importing from CSV files
Importing from CSV files and Bulk Editing To quickly to modify the same property of a group of users (bulk editing), you can export them to a CSV or to a Microsoft Excel XML file, modify it and import it again in the IAS database. To create a group of users from scratch, you just download a CSV...
rating 16 Mar, 2023 Views: 2836
document Product Configuration
To fully configure Hotel Pack you need to: Define the PBX numbering plan Complete the Application Suite common configuration Create the room list through the users management web interface Configure Billy Blue's 4 Configure StoneLock Configure SSAm Configure Hotel Link Configure CuCM...
rating 01 Jul, 2020 Views: 2255
document HA and Call Survivability
CuCM HA and Call Survivability Configuration for Queue Manager Enterprise Call Survivability configuration allows you to re-route phone calls to another destination when Queue Manager Enterprise is not available, for example in case of network problems. HA configuration must be used to...
rating 12 Dec, 2016 Views: 2805
document Troubleshooting
Post installation basic tests A very quick test can be done directly from the phone enabled for recording. This test will help you to understand if the Imagicle UC suite is properly configured. Place a call from the recording-enabled phone line to the Imagicle recorder pilot number (that is the...
rating 17 Jan, 2022 Views: 5059
document Network Setup
Interaction with the company infrastructure The following protocols and connections can be used to interact with the customer IT infrastructure. Such protocols and ports must be Allowed in the customer firewall or NAT system. Protocol Direction (From Imagicle UC Suite Perspective) ...
rating 09 Oct, 2024 Views: 16590


Recent Articles
 
document SSO against Microsoft Entra ID (MS-Azure Active Directory)
This article describes how to configure your Microsoft Entra ID (Microsoft Azure Active Directory) to enable Imagicle users to login to web portal,...
rating 14 Jan, 2025 Views: 2282
document Antivirus Setup
Imagicle UC Suite installation folder, as well as all its subfolders, and Imagicle services/applications must be excluded from the antivirus scan...
rating 08 Jan, 2025 Views: 7380
document Configuration for Microsoft Teams Presence
Requirements Imagicle UCX Suite rel. 2021.Spring.1 and above Imagicle UCX Cloud Suite is in place, or an online-activated Imagicle UCX Suite...
rating 24 Dec, 2024 Views: 2046
document Native Microsoft Teams Call Recording Configuration
Requirements Imagicle UCX Cloud Suite Admin-level access to MS Teams PowerShell Admin-level access to Microsoft Azure web portal, through a user...
rating 02 Dec, 2024 Views: 2195
document UCX Cloud Suite Product Configuration
User Properties Every Call Recording user already enabled on the Calling Platform can trigger recordings straight away, providing mandatory fields...
rating 28 Nov, 2024 Views: 30


Most Viewed
 
document PBX Configuration
This page describes how to configure Cisco Unified CallManager with Imagicle Call Recording. CuCM offers many ways to record calls: always on, on...
rating 04 Nov, 2022 Views: 18129
document Deployment Options
You can freely download the Application Suite from Imagicle web site. The creation of an account with a valid email address might be required. ...
rating 31 Mar, 2023 Views: 16655
document Network Setup
Interaction with the company infrastructure The following protocols and connections can be used to interact with the customer IT infrastructure....
rating 09 Oct, 2024 Views: 16590
document The Backup/Restore Tool
The Imagicle Suite has an integrated tool which can be used to schedule backups towards a local folder or a network share. The backup includes the...
rating 26 Nov, 2024 Views: 16514
document Introduction
Imagicle offers a complete suite of must have applications for Unified Communications: the Application Suite for Cisco UC is a single package...
rating 28 Jun, 2024 Views: 15086