Knowlege base
FAQ and Solutions
 
document How to enable custom fields
Description: Enable and customize custom fields Enabling the IAS Custom Fields Access to Imagicle UC Suite server via RDP and edit file: C:\Program Files (x86)\StonevoiceAS\Apps\Speedy\Settings\CustomFields.config.xml Add the required lines for each internal and/or external custom field to...
rating 17 Feb, 2022 Views: 1216
document Configure Cisco ECC Curri to use HTTPS
Applies to: Imagicle Application Suite, rel. Summer 2017 or newer Description: This article details how to configure CuCM and IAS to use HTTPS for ECC-Curri. Curri can be used with several IAS applications: Phone Lock, Contact Manager Lookup and/or SmartNumbers, Call Recording announcement. ...
rating 26 Aug, 2022 Views: 1267
document Wrong name and visibility for Contact Manager local directory
Applies to Imagicle Application Suite 2017.Summer.2 or 2017.Summer.3 - installed from scratch Description An installation from scratch of 2017.Summer.2 or 2017.Summer.3 will have a pre-defined Contact Manager configuration that: changes the name of the local directory to "Contatti...
rating 09 Aug, 2021 Views: 686
document The Contact Manager lookup doesn't work - Troubleshooting basics
Applies to: Application Suite Description: Troubleshooting XML service in Contact Manager Solution: Contact Manager Directory Lookup – Caller ID Service Please double-check the Contact Manager configuration in the system guide. Cisco PBX Configuration It can be that theDirectories...
rating 09 Aug, 2021 Views: 1028
document Enable access to Internal Contacts via XML
In order to enable access to Internal Contacts via XML Service, it is needed to edit following file: <IAS_INSTALLATION_FOLDER>\Apps\Speedy\Settings\SpeedyPhoneService.config.xml (Standard IAS installation folder is C:\Program Files (x86)\StonevoiceAS) Adding the following lines...
rating 25 May, 2021 Views: 3471
document Estos MetaDirectory configurations backup / migration
Applies to: Estos MetaDirectory - Any version Description: Procedure to backup or migrate Estos MetaDirectory configurations How-to: Stop the main service: from windows administrative tools -> Services -> Stop "ESTOS MetaDirectory" Copy/Backup "database" and "config" folders from...
rating 19 Mar, 2018 Views: 538
document How to change search results ranking
Applies to: Imagicle Contact Manager Enterprise, Summer 2018 release and above. Description: Change the priority of returned search results How-to: Access to Imagicle server via RDP and edit file: C:\Program Files (x86)\StonevoiceAS\Apps\Speedy\Server\system\Speedy.defaults Find this...
rating 09 Aug, 2021 Views: 246
document Swap First/Last name in the XML Contact Manager service
Applies to: Contact Manager XML Phone service Description: To swap First/Last name in the XML service of the phone. So names will displayed as Firstname Lastname instead of Lastname Firstname How-to: Edit the file StonevoiceAS\Apps\Speedy\Settings\SpeedyPhoneservice.config.xml Add...
rating 09 Aug, 2021 Views: 539
document Display Department instead of Company in XML phone service search
Applies to: Contact Manager Phone XML service Description: By default, the XML service allows you to search (in Advanced) by "First name", "Last name" or "Company". This tutorial will allow you to change company to department How-to: Edit the file...
rating 09 Aug, 2021 Views: 238
document Enabling Additional AXL fields synch
Applies to: Winter 2019 Description: Enabling Additional AXL fields synch How-to: Starting from Winter 2019 Imagicle release, the following fields are available to be imported by default from CuCM via AXL: Pager Title Manager Ocsprimaryaddress In case a CuCM version newer than 7...
rating 14 Feb, 2019 Views: 324
document How to show searched contacts in format first name - last name also using web search
Applies to: Application Suite Winter '19 or newer Description: Now is possible to show searched contacts in format first name - last name also using web search How-to: Connect to Imagicle Application Suite Server and look at the folder: <StonevoiceAS>\Apps\Speedy\Settings\ Open...
rating 15 Feb, 2019 Views: 492
document How to License Estos Metadirectory 4.0
Applies to: Estos Metadirectory 4.0 Description: How to License Estos Metadirectory 4.0 How-to: Open Estos Metadirectory software and click on Configuration | General | License Settings Click ‘Add’, type in your license code then click ‘OK’. Check your license code and click...
rating 16 Mar, 2020 Views: 487
document How to solve SQL Full-Text Search service failure on a IAS joined in a domain
Applies to: Imagicle ApplicationSuite rel. 2020.Spring.1 and above Description: While installing a new SQL Server 2017 Express instance from scratch or while just adding Full-Text Search feature on an existing instance, a specific SQL service called "Full-Text Filter Daemon Launcher" is...
rating 24 Jul, 2020 Views: 1444
document How to hide translated number for the Speed Dial feature
Description: How to hide translated number for the Speed Dial feature When a call is translated from our server, the phone shows the translated number. This guide helps you to hide the full number. How-to: Create new Partition and CSS in CUCM configuration Example: PT-SpeedDial ...
rating 03 Aug, 2020 Views: 268
document How to change Exit button behaviour on Advanced Directory's Cisco Phone Service
Applies to: Imagicle ApplicationSuite rel. 2020.Winter.2 and above Advanced Directory Cisco XML Phone service Description: Advanced Directory XML Service includes a "Back" button to go back one level in menu tree. This KB describes how to enable or disable the "Exit" button to escape...
rating 02 Oct, 2020 Views: 136