Knowlege base
FAQ and Solutions
 
document How to restore Blues Enterprise 4 Standalone configuration in a new Imagicle Application Suite Cross Platform
Applies to: Description: How to restore Blues Enterprise 4 Standalone configuration in a new Imagicle Application Suite Cross Platform How-to: In the new server Deploy new Imagicle Application Suite Cross Platform (installation guide here) Run Imagicle Backup and Restore tool, in Restore...
rating 08 May, 2020 Views: 114
document Billing Interactive Reports message error - System.Web.HttpUnhandledException was thrown - Exception has been thrown by the target of an invocation.
Applies to: Application Suite 2019.1.1 Description: Billy Blue's/Blue's Enterprise Interactive Reports execution fail if the session has been inactive for at least 3 minutes. The Interactive Reports shown the Message: Exception of type 'System.Web.HttpException' was thrown. Exception of...
rating 13 Mar, 2019 Views: 192
document How to change date format from DD/MM/YYYY to MM/DD/YYYY in Billy Blue's products
Applies to: Billy Blue's 4 - All versions Blue's Enterprise 4 - All versions Blue's Enterprise for Skype for Business - All versions Description: How to change the date format to MM/DD/YYYY in Billy Blue's products: home page, dashboard and reports. How-to: Connect to Imagicle server ...
rating 07 Aug, 2019 Views: 144
document How to show Billy Blues users as First Name and Last Name
Applies to: Billy Blue's 4 - versions later than 2013.3.3 Blue's Enterprise 4 - versions later than 2013.3.3 Blue's Enterprise for Skype for Business - versions later than 2013.3.3 Description: How to display the user name in the order First name, Last name in Billy Blue's reports and...
rating 11 Mar, 2021 Views: 291
document How to modify the Scheduled Reports attachment size limit
Applies to: Billy Blue's 4 Blues Enterprise Description: How to modify the attachment size in the scheduled reports Solution: Log into Billy Blues web interface Click Billing -> Administrative Pages -> SQL Panel Paste the following queries and click 'Execute', one single query...
rating 06 Feb, 2020 Views: 248
document How to modify attachment size limit on scheduled reports
Applies to: Blue's Professional all versions Blue's Enterprise 4 all versions Description: how to modify attachment size limit on scheduled reports that by default is set at max 1MB Solution: 1. Start BluesPro executable (<Program files>\Blues Professional\Bluespro.exe or...
rating 16 Jan, 2017 Views: 119
document How to delete SQL Server whole or partial historical call archive and re-import it from existing "Storico" file
Applies to: Imagicle Call Analytics Standard/Enterprise Description: How to remove calls from SQL Server database and reimport them from "Storico" text file Solution: UC Suite starting from 2021.3.1 1. Stop Blue's Service Host in Billing|Administrative pages|Service Manager 2. open...
rating 30 Apr, 2021 Views: 181
document Show calls currency using 3 English letters
Applies to: Billy Blue's 4 Blue's Enterprise 4 Blue's Enterprise for Skype for Business Description: Change the currency from currency name to 3 letters shortcut or use English chars How-to: On Imagicle server edit the following file using Notepad or any other text editor:...
rating 10 Oct, 2017 Views: 251
document How to increase the warning value reported in the monitoring tool for MaxMemory consumed by the billing system
Applies to: Any Application Suite Description: By default the MAM (Application suite monitoring service) is set to send a warning when the bminer.exe process (used in the billing system) exceeds the memory usage of 200MB. How-to: To increase this warning value and set it to -for example- to...
rating 15 Mar, 2018 Views: 194
document In reports you get the message: Your request has generated >10000 rows and has reached the configured limit.Only the first 10000 rows will be extracted.
Applies to: Billy Blue's Blues Enterprise 4 Description: In the reports (typically call monitor reports) only first 10000 lines are reported. If more records are present you get a message: "Your request has generated [>10000] rows and has reached the configured limit.Only the first 10000...
rating 16 Apr, 2021 Views: 317
document Node in standby, the scheduler service is disabled on this machine
Applies to Application Suite 2015.6.5 and later Description Node in standby, the scheduler service is disabled on this machine. Please connect to the primary machine 'WINxx' to add/edit scheduled reports or alarms. Condition: The server is not a secondary node of a cluster system. Cause The...
rating 31 Jan, 2019 Views: 181
document How to delete duplicated calls from the database
Description: How to delete duplicated calls from the database. ATTENTION! This procedure MUST be run only by the SQL database server IT manager, it is NOT reversible. Install Microsoft SQL Management Studio, (Setup and Documentation are available free on Microsoft web site) Make a security...
rating 10 Jun, 2020 Views: 191
document Serial Connection not found in Application Suite XPL
Applies to Description Serial Connection not found in Application Suite XPL Cause Flag to enable Serial Connection not working correctly Solution Open Windows Registry Editor (Start -> Run -> regedit) Go to HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\telcen\OEM Rename Name field...
rating 15 Feb, 2019 Views: 58
document How to reimport discard call at global level, for all PBXs and Gateways
Applies to: Billy Blue's 4 - minimum version 2017.Winter.1 Blue's Enterprise 4 - minimum version 2017.Winter.1 Blue's Enterprise for Skype for Business - minimum version 2017.Winter.1 Description: This is an alternative to BB/BE web portal's administrative option "Reprocess discarded...
rating 29 Jul, 2019 Views: 149
document Delete and reimport all calls on Billy Blue's 4 for CrossPlatform
Applies to: Billy Blue's 4 Description: CLUSTER ENVIROMENT Delete and reimport all calls on Billy Blue's 4 Solution: Please follow this procedure: Stop the ‚ÄčImagicle Replication Service from the Windows Service Panel Stop the Blue's Service Host from the Windows Service Panel ...
rating 15 Jun, 2020 Views: 33
document BillyBlues Alarms are not reliable or not correctly executed
Applies to All Billy Blue's version Description A Billing alarm could not be triggered when it is related to calls made near the alarm execution time. Cause Unfortunately BillyBlues cannot import calls in real time! The time between the end of the call and the time when the call will be...
rating 14 Jan, 2021 Views: 22
document Forcing the deletion of oldest data leveraging the retention mechanism
Description: This article describes how to force the execution of the retention mechanism, deleting the oldest Call Analytics data without waiting the default schedule (01:15 AM). How-to: 1) Ensure the retention period is set to the desired value. 2) To force the deletion of oldest data...
rating 16 Apr, 2021 Views: 26
document How to configure Blue's Recorder with Alcatel OXO Connect 4.0
Download the package available here and unzip it into a folder (e.g. C:\Repository) Amend the file AlcatelOXOConnect\config\config.ini, these are the parameters: oxo<INDEX>_targetHost: ip or hostname of Alcatel OXO Connect oxo<INDEX>_useHttpsForTarget: 1 to use https or 0 to use...
rating 30 Mar, 2021 Views: 50