Knowlege base
FAQ and Solutions
 
document How to restore Blues Enterprise 4 Standalone configuration in a new Imagicle Application Suite Cross Platform
Applies to: Description: How to restore Blues Enterprise 4 Standalone configuration in a new Imagicle Application Suite Cross Platform How-to: In the new server Deploy new Imagicle Application Suite Cross Platform (installation guide here) Run Imagicle Backup and Restore tool, in Restore...
rating 08 May, 2020 Views: 54
document Billing Interactive Reports message error - System.Web.HttpUnhandledException was thrown - Exception has been thrown by the target of an invocation.
Applies to: Application Suite 2019.1.1 Description: Billy Blue's/Blue's Enterprise Interactive Reports execution fail if the session has been inactive for at least 3 minutes. The Interactive Reports shown the Message: Exception of type 'System.Web.HttpException' was thrown. Exception of...
rating 13 Mar, 2019 Views: 135
document How to change date format from DD/MM/YYYY to MM/DD/YYYY in Billy Blue's products
Applies to: Billy Blue's 4 - All versions Blue's Enterprise 4 - All versions Blue's Enterprise for Skype for Business - All versions Description: How to change the date format to MM/DD/YYYY in Billy Blue's products: home page, dashboard and reports. How-to: Connect to Imagicle server ...
rating 07 Aug, 2019 Views: 93
document How to show Billy Blues users as First Name and Last Name
Applies to: Billy Blue's 4 - versions later than 2013.3.3 Blue's Enterprise 4 - versions later than 2013.3.3 Blue's Enterprise for Skype for Business - versions later than 2013.3.3 Description: How to display the user name in the order First name, Last name in Billy Blue's reports and...
rating 17 Jan, 2019 Views: 200
document How to modify the Scheduled Reports attachment size limit
Applies to: Billy Blue's 4 Blues Enterprise Description: How to modify the attachment size in the scheduled reports Solution: Log into Billy Blues web interface Click Billing -> Administrative Pages -> SQL Panel Paste the following queries and click 'Execute', one single query...
rating 06 Feb, 2020 Views: 198
document How to change Blue's Service Host credentials
Applies to: Blue's Enterprise 4 Description: This solutions explains how to setup different credentials for Blue's Service Host Solution: This procedure explains how to change the user that runs Blue's Service Host. The first step is to change credentials via Windows Service...
rating 20 Dec, 2016 Views: 104
document How to modify attachment size limit on scheduled reports
Applies to: Blue's Professional all versions Blue's Enterprise 4 all versions Description: how to modify attachment size limit on scheduled reports that by default is set at max 1MB Solution: 1. Start BluesPro executable (<Program files>\Blues Professional\Bluespro.exe or...
rating 16 Jan, 2017 Views: 93
document How to delete calls between 2 dates and re-import it from the Storico file
Applies to: Blue's Enterprise 4 Description: how to delete calls between two dates from the database and reimport from storico Solution: 1. close blues recorder and Blues miner (open blues enterprise WEB page click Tools>Service Manager, stop the services) 2. open Microsoft SQL...
rating 10 Jan, 2018 Views: 88
document How to add an additional Country to BE4
Applies to: Blue's Enterprise 4 Description: Instructions for loading an additional Country to Blue's Enterprise 4 Cause: New Country requested and sent Solution: Close all Blue's Enterprise 4 programs, in case stop Blue's Enterprise 4 services from Windows Service Manager Extract...
rating 15 Mar, 2017 Views: 57
document Show calls currency using 3 English letters
Applies to: Billy Blue's 4 Blue's Enterprise 4 Blue's Enterprise for Skype for Business Description: Change the currency from currency name to 3 letters shortcut or use English chars How-to: On Imagicle server edit the following file using Notepad or any other text editor:...
rating 10 Oct, 2017 Views: 179
document How to increase the warning value reported in the monitoring tool for MaxMemory consumed by the billing system
Applies to: Any Application Suite Description: By default the MAM (Application suite monitoring service) is set to send a warning when the bminer.exe process (used in the billing system) exceeds the memory usage of 200MB. How-to: To increase this warning value and set it to -for example- to...
rating 15 Mar, 2018 Views: 134
document In reports you get the message: Your request has generated >10000 rows and has reached the configured limit.Only the first 10000 rows will be extracted.
Applies to: Billy Blue's Blues Enterprise 4 Description: In the reports (typically call monitor reports) only first 10000 lines are reported. If more records are present you get a message: "Your request has generated [>10000] rows and has reached the configured limit.Only the first 10000...
rating 30 Jul, 2019 Views: 135
document Node in standby, the scheduler service is disabled on this machine
Applies to Application Suite 2015.6.5 and later Description Node in standby, the scheduler service is disabled on this machine. Please connect to the primary machine 'WINxx' to add/edit scheduled reports or alarms. Condition: The server is not a secondary node of a cluster system. Cause The...
rating 31 Jan, 2019 Views: 77
document How to delete duplicated calls from the database
Applies to: Application Suite All Version Description: How to delete duplicated calls from the database. ATTENTION! This procedure MUST be run only by the SQL database server IT manager, it is NOT reversible. Install Microsoft SQL Management Studio, (Setup and Documentation are available...
rating 31 Jan, 2019 Views: 130
document Serial Connection not found in Application Suite XPL
Applies to Description Serial Connection not found in Application Suite XPL Cause Flag to enable Serial Connection not working correctly Solution Open Windows Registry Editor (Start -> Run -> regedit) Go to HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\telcen\OEM Rename Name field...
rating 15 Feb, 2019 Views: 43
document Blue's Enterprise 4 - Installation and Configuration
How-to install and configure Blue's Enterprise 4: For best results, we recommend configuring Imagicle Billing performing the following steps in exact order in this exact sequence: Install the Application Suite Setup package The Setup will ask some general information and ask will you to...
rating 19 Jun, 2019 Views: 298
document How to reimport discard call at global level, for all PBXs and Gateways
Applies to: Billy Blue's 4 - minimum version 2017.Winter.1 Blue's Enterprise 4 - minimum version 2017.Winter.1 Blue's Enterprise for Skype for Business - minimum version 2017.Winter.1 Description: This is an alternative to BB/BE web portal's administrative option "Reprocess discarded...
rating 29 Jul, 2019 Views: 80
document Error installing component NetFx3, exit code 2 during the setup of Blues Enterprise 4 Lite Edition (Stand-alone)
Applies to Blue’s Enterprise 4 Lite Edition (Stand-alone) version SUMMER 2014 (BUILD 2) (2014.6.2) Description When you install the software ‘BluesEnterprise 2014.6.2 Setup.exe’ in some cases it is possible to incur in the issue: Error installing component NetFx3, exit code 2 ...
rating 20 May, 2020 Views: 50