Knowlege base
FAQ and Solutions
 
document Problems transferring/answering calls with Blue's attendant client
Applies to: Imagicle Application Suite Imagicle Blue's Attendant client Conditions: Using a headset with a 7900 series Cisco IP Phone Running firmware 9.3(1)SR4 Description: When a user attempts to transfer a call, the original call is placed on hold, but the user is not able to dial the...
rating 16 Jan, 2017 Views: 283
document How to increase the limit of joining parties to conference using BAE/BAP (Imagicle Operator Console)
Applies to: Imagicle Blue's Attendant (Operator Console) Description: By default the BAE/BAP (Operator Console) can make up to 4 conference calls How-to: Navigate to: <StonevoiceAS>\Apps\ApplicationSuite\Settings Open the file: ApplicationSuite.Phone.Control.config.xml Add in...
rating 12 Feb, 2018 Views: 71
document How to copy or move contacts available in the "Favorites" tab of the Attendant Console from an user to another one
Applies to: Any version of Attendant Console/Application Suite Description: How to copy or move contacts available in the "Favorites" tab of the Attendant Console from an user to another one How-to: 1. Close both ("user_a" and "user_b") Attendant Console clients 2. Copy the contacts: ...
rating 13 Feb, 2018 Views: 161
document How to let a system admin deploy the Attendant Console in silent mode, without user intervention
Applies to: All the Attendant Console versions Description: How to install the Attendant console in silent mode. This is useful to let a system admin install the Attendant Console through a batch or remotely using deployment tools. How-to: You can install the Attendant Console by...
rating 03 May, 2018 Views: 219
document Attendant Console Automatic pause for PC Lock/Sleep
Applies to Blue's Attendant Winter 2019 or newer Troubleshooting Agents can now automatically set themselves in pause in ACD queues when moving away from their workstation by locking the Windows session or when PC enters in standby status. This helps avoiding missing calls and optimizes...
rating 28 Jan, 2019 Views: 100
document How to configure a different data folder from default one (document)
Applies to: IAS 2019.3.1 or newer Description Starting from IAS 2019.3.1 version Attandant Console supports the possibility to configure a different folder for its logs and settings. "Documents" folder is where by default Console user settings and logs are saved . A subfolder named "Imagicle...
rating 18 Apr, 2019 Views: 70
document How to change Blue's Attendant settings and logs recipient folder
Applies to: Blue's Attendant and Blue's One PC (Windows) clients, starting from 2019.Winter.1 release Description: This article explains how to change Blue's Attendant recipient folder for settings and logs, from default "Documents" folder to any other folder of your choice. How-to: From...
rating 09 Aug, 2019 Views: 115
document Avaya Aura PBX and Imagicle Suite specific configurations to enable Queue Manager Enterprise, auto attendant and Blue's Attendant console applications.
Applies to Imagicle Customer Service solution on Avaya ACM IP telephony environments Scope This article contains all required information for configuring Imagicle Customer Service bundle in Avaya CM / Aura telephony environments, with focus on SIP and CTI-based communications. Avaya...
rating 05 May, 2021 Views: 844
document Blue's CTI One Attendant client onTerminal Server environment
Applies to: Any Version Description: Blue's CTI Attendant client on Terminal Server environment How-to: If you need to use Blue's CTI Attendant client onTerminal Server environment you need to run the application with an extra parameter. Modify the Blue's Attendant shortcut from: ...
rating 04 Oct, 2019 Views: 133
document Attendant Console and Desktop CTI failover using DNS SRV entries
Applies to: Attendant Console or Desktop CTI clients rel. 2018.6.1 and above, regardless the UC Suite version. Description: This article explains how to enable the DNS mechanism that allows the Imagicle Attendant Console to automatically discover the list of the eligible UC Suite servers. ...
rating 07 Jan, 2021 Views: 222
document How to solve Braille terminal problems with JAWS application installed on Windows 10 PC
Applies to: Blue's Attendant Professional Windows clients, installed on Windows 10 OS Description: When JAWS ver. 18.0, Jaws 2018 e Jaws 2019 is installed on a Windows 10 PC, it does not display Blue's Attendant active lists on Braille display. This problem is not happening with PC...
rating 21 Nov, 2019 Views: 97
document Blue's Attendant console Fast Search Hotkey
Applies to Imagicle ApplicationSuite rel. 2020.winter.1 and newer Description Already existing Fast Search hotkey (<CTRL>+2 by default) now allows to search for contacts across Colleagues, Contacts and Favorites tabs, by entering text or numbers in search field. Search involves all...
rating 21 Nov, 2019 Views: 103
document How to know how many Attendant Console (BAE-BAP-BOE) clients are connected realtime on the server
Description: How to know how many Attendant Console (BAE-BAP-BOE) clients are connected realtime on the server How-to: Open "Performance Monitor" on the Imagicle Application Suite server (perfmon.msc) and follow these steps: Click on Performance Monitor Click Add (Ctrl+N) Select the...
rating 21 Nov, 2019 Views: 380
document How to change Blue's Attendant font size
Applies to: Blue's Attendant and Blue's One Enterprise clients, starting from 2020.Summer.1 release Description: This article explains how to change Blue's Attendant font size in 5 different display areas: Text within contacts and call lists Header text of contacts and call lists Text...
rating 24 Jul, 2020 Views: 86
document How to install a self-signed Digital Certificate in Attendant Console operator's workstation
Applies to: Imagicle UC Suite ver. 2021.Winter.1 and above For Attendant running on Windows PC Client only Description: Starting from 2021.Winter.1 release, the proprietary TCP connection between Imagicle Attendant Console client and UC Suite server can leverage TLS 1.2 encryption. If a...
rating 16 Dec, 2020 Views: 49
document Attendant console could be slow if settings are in a shared network folder
Applies to Imagicle Attendant Console Description The attendant console might appear very unresponsive if the settings directory is stored on a network drive like with roaming profiles, this would be particularly noticeable when the network is heavily used, the user(s) are connected over a...
rating 31 Dec, 2020 Views: 40