FAQ and Solutions
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IVR Module for QME - Scheduled Reports Export Error
Applies to Imagicle Application Suite 2018.1.1 Description In Auto Attendant | Scheduled Reports | "Last message" field shows "Export Error" and the scheduled report is not sent. In the log file ( <StonevoiceAS>\Var\Log\ApplicationSuite.Core.Service\QME.log ) you can find the error:...
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22 Jan, 2018
Views: 182
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IVR Module for QME reports "Unable to retrieve list of users" error when trying to add a manager user
Applies to Application Suite 2017.6.1 Description When you try to add a manager user to an IVR service, you can see this error "Unable to retrieve list of users" Cause Bug of version 2017.6.1 You can find this exception in the log files...
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15 Mar, 2018
Views: 187
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In Avaya Communication Manager incoming calls from anonymous numbers are unable to reach QME agents
Applies to QME working with Avaya CM Description In Avaya CM (Communication Manager) incoming calls from anonymous numbers are unable to reach QME agents Cause Queue Manager receives a 403 Forbidden (Invalid Domain) SIP message from Avaya pbx when it tries to make consultation call...
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16 May, 2018
Views: 1132
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Avaya Aura PBX and Imagicle Suite specific configurations to enable Queue Manager Enterprise, auto attendant and Blue's Attendant console applications.
Applies to Imagicle Customer Service solution on Avaya ACM IP telephony environments Scope This article contains all required information for configuring Imagicle Customer Service bundle in Avaya CM / Aura telephony environments, with focus on SIP and CTI-based communications. Attendant...
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21 Jun, 2024
Views: 2718
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