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document QME lookup not working correctly and VIP calls not managed as they should because of Speedy used with different departments
Applies to All Application Suite with QME and Speedy used with different departments configured. Description When the call arrives to QME, during contacts lookup (Speedy), QME does not show the contact NAME in Attendant Console or phone display. Because of this we have two possible issues: ...
rating 01 Dec, 2017 Views: 73
document Enable detailed VoIP debug (SIP trace) for QME
Applies to: Imagicle Application Suite - Queue Manager Enterprise Solution: To enable low level SIP tracing for Queue Manager Enterprise, follow these steps: Edit (with notepad) text file: <StonevoiceAS>\Apps\QME\Settings\QME.Opal.config.xml Add the following line ...
rating 16 Jan, 2017 Views: 119
document In Avaya Communication Manager incoming calls from anonymous numbers are unable to reach QME agents
Applies to QME working with Avaya CM Description In Avaya CM (Communication Manager) incoming calls from anonymous numbers are unable to reach QME agents Cause Queue Manager receives a 403 Forbidden (Invalid Domain) SIP message from Avaya pbx when it tries to make consultation call...
rating 16 May, 2018 Views: 179
document Avaya Aura PBX and Imagicle Suite specific configurations to enable Queue Manager Enterprise, auto attendant and Blue's Attendant console applications.
Applies to Imagicle Customer Service solution on Avaya ACM IP telephony environments Scope This article contains all required information for configuring Imagicle Customer Service bundle in Avaya CM / Aura telephony environments, with focus on SIP and CTI-based communications. Avaya...
rating 01 Oct, 2019 Views: 143
document The SIP invite coming from the CUCM and directed to the QME is rejected by the operating system; problems using network interface E1000/E1000e
Applies to Windows Server 2012/Windows Server 2012 R2 Description Symptoms: QueueManager > QME is running but is not managing any incoming calls. The SIP invite coming from the CUCM and directed to the QME is rejected by the operating system. In a wireshark trace you can see that the...
rating 30 Oct, 2019 Views: 30
document QME Call List report, assign a call to the original called number instead of to the number that has answered
Applies to: Queue Manager Enterprise - minimum version 2020.Winter.1 Description: It is added again the possibility to associate a call to the original destination, instead of assign it to the extension that has answered. Consider for example the case of the destination number is forwarded...
rating 21 Nov, 2019 Views: 11