FAQ and Solutions
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How to Remove Spurious prefix in Subject field
Applies to: Imagicle UC Suite ver. 2022.Winter.1 and above Description: Remove spurious prefix from Subject field, while using Digital Fax email-to-fax feature. How-to: Please access Imagicle UC Suite file system through a RDP session. Locate the following file: C:\Program Files...
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17 Jan, 2022
Views: 208
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How to change MS-Office 365 Service URL to support regional and govt. services
Applies to: Imagicle UC Suite or UC Cloud Suite ver. 2022.Summer.1 and above Description: Some regional entities and US Govt. Defence are using Office 365 email services different than standard worldwide "offfice365.com" service. This KB describes how to change from standard O365 domain to a...
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28 Jul, 2022
Views: 184
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How to tweak SIP Invite SDP header to negotiate Echo Cancellation and Silence Suppression
Applies to: Imagicle Digital Fax rel. 2023.Spring.1 and above Description: How to improve G.711 pass-through FoIP negotiation, to grant more interoperability How-to: If the remote fax recipient (or the FoIP network) can’t negotiate T.38, Digital Fax falls-back to G.711, with a default...
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22 Mar, 2024
Views: 175
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Digital Fax status is undefined/stopped and won't start - Windows fax service crash with faulting module FXSTIFF.dll
Applies to Microsoft Windows Server 2008/2008 R2, 2012/2012 R2, 2016/2019/2022 Description Digital Fax is in the undefined or stopped status. Trying to start the service from WEB interface or rebooting the machine does not fix the problem. Windows event registry reports an error...
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02 Sep, 2024
Views: 139
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