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Imagicle AppSuite for Cisco UC
Imagicle AppSuite Cross Platform
Imagicle AppSuite for Skype4B
AppSuite Deployment
Main Configuration
User Management
Advanced Configuration
FAQ and Solutions
Blue's Enterprise for Skype4B
Budget Control
StoneFax
Blue's Attendant / CTI Server
Queue Manager Enterprise
IVR Module for QME
Speedy Enterprise
Mobile Apps
Hospitality Services
Other Products
Imagicle LDAP Module
Imagicle AppSuite for Cisco UC
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AppSuite Deployment
Introduction
Installation Task List
Antivirus Setup
Network Setup
Deployment
Operating System Updates and Server migration (how to move Application Suite in a new server)
Installation Troubleshooting
Deployment Options
Imagicle UC Suite Updates
Main Configuration
Configuring the Framework
Accessing the Web Interface
Licensing
System Parameters
Numbering Plan
Shared Email Parameters
Proxy settings
Monitoring
Monitoring service configuration
User Management
The Users List
Editing Users Manually
Searching Groups of Users
Importing from CSV files
The Main Administrator
Users Permissions
Sync Users with External Sources
Sync Users with AD
Advanced Configuration
The Backup/Restore Tool
Bitlocker Driver Encryption
IAS Audit Management
Basic Troubleshooting
Save scheduled reports in a shared Windows folder
User Sync Integration API
Presence Service Configuration
Imagicle Presence Service Configuration
Configuration for Microsoft Presence
High Availability
Introduction to HA Configuration
Cluster Management
Monitoring a Cluster
Disaster Recovery HA Configuration for UCMA-based Queue Manager Enterprise
Creating a new Cluster
Product Integration API
FAQ and Solutions
Troubleshooting poor server performances
How to customize Queue Manager/Autoattendant/Budget Control and Stone Fax reports' logo
How to schedule service restart
How to change LDAP Bind() Authentication feature
Error opening IAS Web interface: "Loading this assembly would produce a different grant set from other instances. (Exception from HRESULT: 0x80131401)"
Error while adding a node to an Application Suite cluster
"Impossible to detect the SQL Server version in use" error message during the setup of Application Suite 2018.1.1
Windows Time Synchronization
How to change Imagicle Suite web portal session timeout interval
Replication Failed - Exception in log files "Value was either too large or too small for a UInt64"
Use Application Suite in https for IAS version < 2014.6.1
How to change SAS standard http port
IAS web page returns error IIS error 500.19 Dynamic Compression Module error
How to move IAS database from local SQL Server Express to an external SQL Server
How to move a SQL database to a new server
Web portal not accessible by https with "ERR_SSL_FALLBACK_BEYOND_MINIMUM_VERSION" or "Secure connection not available" errors
Unexpected error installing Windows Hotfix KB2483177...error -2145124329
Backup Failed Bcp command exited with an error: Executable name bcp.exe
How to increase the warning value reported in the monitoring tool for MaxMemory consumed by the billing system
Estos MetaDirectory configurations backup / migration
Error while restoring a backup
How to hide applications icons and menu sections from Imagicle Application Suite web interface
"An error occurred while trying to replace the existing file" popup message after server restart while updating the Application Suite to version 2018.3.1
How to authenticate LDAP users logging in the Imagicle Application Suite web interface using LDAP SSL protocol
Error during Application Suite setup: Unexpected error installing Microsoft Visual C 2013 Redistributable Package - error 266
Users synchronization fails with this error "Reason: Incompleted - Property [rules.field.user_fax_TSID]: Not Exist"
Error while restoring a backup
Component error during Application Suite setup: 0x800b010a - A certificate chain could not be built to a trusted root authority
Error "Unable to install feature: WCF HTTP activation" during the IAS upgrade
Application Suite Backup and Restore error. The system is not configured properly.
Create a SQL user for IAS database
Error "The platform specified using the command line (/PLATFORM=) is missing or invalid" installing 2019.Winter.1
The setup fails because it is unable to install windows server roles and features
Could not load file or assembly 'Ias.Web' or one of its dependencies
How to schedule Application Suite's backup to a network folder
Imagicle ApplicationSuite setup blocks because RabbitMQ service not running
Imagicle ApplicationSuite 2019.Spring.1.H1 known problems
Imagicle ApplicationSuite 2019.Spring.1.H3 setup error message guide
High Availability upgrade procedure encountered some errors
Database wizard error 'This SQL Server version (x.xx) is not supported'
How to Install from scratch IAS 2019.Spring.1 release package on Windows 2008 Server appliance
How to solve IAS update failure, on a Windows Server 2008/2008R2 appliance
Unexpected error. Unable to install role: Web server (IIS) and all sub-options, during Application Suite installation on Windows 2012
How to force HTTPS usage for Application Suite web access and gadgets for Jabber implementing a HTTP -> HTTPS redirect in IIS
The Imagicle ApplicationSuite setup fails if Microsoft 2015-2019 Redistributable is already installed
How to remove HTTP access to Imagicle Application Suite
How to remove users no longer available in import source
Notifications (mail / snmp trap) related to MAM events may no longer be sent
How to monitor IAS Performance Counters
How to prepare Imagicle server to support TLS protocol version 1.2 and enable it on the Application Suite
How to migrate IAS data to a new SQL Server instance
Error during user sync : System.InvalidOperationException: There is an error in XML document (0, 0). ---> System.Xml.XmlException: Root element is missing
Secure LDAP mandatory for Active Directory connections (Microsoft Security Advisory ADV190023)
How to free up space in Imagicle Server
Setup shows an error regarding the failure of InstallUtil.exe
An error is displayed on the top left of the Imagicle Application Suite web page
How to change server IP Address in a Standalone server or in a Cluster Enviroment
How to change Application Suite default language
Error while configuring Internet Information Services: Phase: Removing old IIS application pool
Syncing Privileges with Imagicle LDAP server
How to install and use a certificate on Imagicle Application Suite server to use HTTPS protocol
The Imagicle Licensing service does not start
How to increase the Private Memory limit of the IAS Application Pool
Powershell.exe error during the update to Summer 2020 and the startup type of Imagicle Services will be set in Manual
Microsoft Teams Custom Imagicle Application
Migrating SQL Database to a different SQL instance (including commercial, internal, external)
Blue's Enterprise for Skype4B
Administration Guide
Description and Architecture
Configuration Wizard
Tariffs and Tariff Comparison
License Activation
Product Administration
Troubleshooting
Users list and extensions
User Guides
Blue's Enterprise for Skype4B User Guides
FAQ and Solutions
Billing Interactive Reports message error - System.Web.HttpUnhandledException was thrown - Exception has been thrown by the target of an invocation.
How to change date format from DD/MM/YYYY to MM/DD/YYYY in Billy Blue's products
How to show Billy Blues users as First Name and Last Name
Show calls currency using 3 English letters
How to increase the warning value reported in the monitoring tool for MaxMemory consumed by the billing system
Node in standby, the scheduler service is disabled on this machine
How to reimport discard call at global level, for all PBXs and Gateways
Video
Product overview
Run a report
Define your phone budget
Create Alarm
Tariff Management
Budget Control
Administration Guide
Description and Architecture
Configuration Task List
Product Configuration
PBX Configuration
License Activation
Product Administration
Troubleshooting
FAQ and Solutions
How to modify mail notification templates for admin and users in Budget Control application
Video
Define your phone budget
StoneFax
Administration Guide
Description and Architecture
Configuration Task List
License Activation
PBX configuration
Telephony signalling and routing
Service management
Users and faxboxes configuration
Cover pages
Print To Fax
Advanced Configuration
Administrative configuration
Troubleshooting
Product Integration API
Overview
Submit Fax
Get Outbound Fax Details
Download outbound fax document
Get Outbound Faxes List
Get Inbound Faxes List
Get Inbound Fax Details
Download Inbound fax document
User Guides
StoneFax User Guides
FAQ and Solutions
Issue with return receipt not being sent when sending fax through web interface (Application Suite Winter 2017.1.1)
How to retrieve fax activity reports - understanding Stonefax reports
Several incoming faxes can be found in Windows Fax and Scanner Console but not in Stonefax. Fxssvc.exe error on dll as INETCOMM.dll in the event viewer.
Saving faxes in structured folders
Unable to receive faxes on Windows Server 2012 R2 with fxssvc crashing in the module fxst30.dll Error Code: 0xC0000005
Enable G.729 signaling for Stonefax
How to modify mail notification templates for admin and users in Stonefax application
Stonefax status is undefined/stopped and won't start - Windows fax service crash with faulting module FXSTIFF.dll
How to change resolution and rendering method of faxes
How to set fax rate / modem max speed in Stonefax
Connection to IMAP/POP3/SMTP servers using SSL/TLS can take a long time
How to modify sender name format in fax cover pages
How to handle the NANP (North America Numbering Plan) using the E.164-plus format
How disable or edit the automatic service restart
Fax header
How to change the locale and date format of fax header and coverpaqe
How to automatically delete fax documents from Imagicle server, once processed
Video
Product Overview
Sending and receiving a fax via email
Using Fax Mobile App
Blue's Attendant / CTI Server
Administration Guide
Description
Configuration Task List
License Activation
Software Development Kit
CTI Configuration
Product Administration
Product Configuration
Troubleshooting
User Guides
Blue's Attendant Console User Guides
FAQ and Solutions
Problems transferring/answering calls with Blue's attendant client
How to copy or move contacts available in the "Favorites" tab of the Attendant Console from an user to another one
Attendant Console Automatic pause for PC Lock/Sleep
How to configure a different data folder from default one (document)
How to change Blue's Attendant settings and logs recipient folder
Blue's CTI One Attendant client onTerminal Server environment
Attendant Console and Desktop CTI failover using DNS SRV entries
How to solve Braille terminal problems with JAWS application installed on Windows 10 PC
Blue's Attendant console Fast Search Hotkey
How to know how many Attendant Console (BAE-BAP-BOE) clients are connected realtime on the server
How to change Blue's Attendant font size
How to install a self-signed Digital Certificate in Attendant Console operator's workstation
Attendant console could be slow if settings are in a shared network folder
Video
Queue Manager Enterprise
Administration Guide
Product Description
Configuration Task List
Skype for Business Configuration
Global and System Settings
Starting the service
License Activation
Statistics and Reports
QME configuration to distribute calls based on their country area code
Troubleshooting
Product Configuration
Supervisor Guides
Usage: Phone Interaction
Usage: Web interface
Queue Manage Enterprise with IVR Module User Guides
FAQ and Solutions
Enable detailed VoIP debug (SIP trace) for QME
QME Call List report, assign a call to the original called number instead of to the number that has answered
FAQ
Video
Creating a queue
Run a Report
Using Supervisor Mobile App
IVR Module for QME
Administration Guide
Description and Architecture
Configuration Task List
PBX Configuration
Statistics and Reports
License Activation
High Availability
Product Configuration
Troubleshooting
Supervisor Guides
Queue Manage Enterprise with IVR Module User Guides
FAQ and Solutions
IVR Module for QME - Scheduled Reports Export Error
IVR Module for QME reports "Unable to retrieve list of users" error when trying to add a manager user
Video
Create IVR service
Speedy Enterprise
Administration Guide
Product Description
Imagicle Contacts
Product Configuration
Synchronizing contacts with external sources
Understanding Permissions
License Activation
User Guides
Usage through the Web Interface
FAQ and Solutions
How to enable custom fields
Wrong name and visibility for Speedy local directory
The Speedy lookup doesn't work - Troubleshooting basics
Estos MetaDirectory configurations backup / migration
How to change search results ranking
How to show searched contacts in format first name - last name also using web search
How to License Estos Metadirectory 4.0
How to solve SQL Full-Text Search service failure on a IAS joined in a domain
Video
Product Overview
Caller ID
Personal and public contacts.
Find a contact
Using Contacts Mobile App
Sync directory with a CSV file through Estos Meta
Import contacts from a CSV file into a directory
Mobile Apps
Video
Using Contacts Mobile App
Using Fax Mobile App
Using Supervisor Mobile App