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Imagicle UC Suite for Cisco UC
Imagicle AppSuite Cross Platform
Imagicle AppSuite for MS Teams
AppSuite Deployment
Main Configuration
User Management
Advanced Configuration
FAQ and Solutions
Call Analytics
Call Recording
Budget Control
Digital Fax
Attendant Console
Advanced Queueing
Auto Attendant
Contact Manager
Hospitality Services
Other Products
Imagicle LDAP Module
Telisca (now part of Imagicle)
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AppSuite Deployment
Introduction
Installation Task List
Installation Requirements
UC Suite IPv6 Support
SQL Server Requirements
Network Setup
Antivirus Setup
UC Suite Security Features
UC Suite Virtual Machine Best Practices
Deployment
Operating System Updates and Server migration (how to move Application Suite in a new server)
Installation Troubleshooting
Imagicle UC Suite Updates
Deployment Options
Microsoft Windows OS Activation on Imagicle Virtual Appliance
Main Configuration
Configuring the Framework
Licensing
Accessing the Web Interface
System Parameters
Outgoing Email Shared Parameters
Microsoft OAuth2 Authentication for email sending
Numbering Plan
Users Authentication Settings
Proxy settings
Imagicle Cloud services authentication data
Web Server setting
Monitoring
Monitoring service configuration
User Management
The Users List
Editing Users Manually
Users Permissions
Searching Groups of Users
The Main Administrator
Importing from CSV files
Synchronize Users against an AD/LDAP Sources
Syncing Users' Privileges from Imagicle LDAP Module, generic LDAP Server or AD
Synchronize Users against Azure AD Source
Single Sign On
Single Sign On for Imagicle UC Suite
Configuration
SSO against Cisco Duo Identity Provider
SSO against OKTA Identity Provider
SSO against MS-Azure Active Directory
SSO against Active Directory Federation Services (AD FS)
SSO against Google Workspace
Legacy SSO support leveraging Active Directory Integrated Authentication
Advanced Configuration
TLS version 1.2 protocol support on UC Suite
UCX Suite Audit Management
Basic Troubleshooting
Save scheduled reports in a shared Windows folder
User Sync Integration API
The Backup/Restore Tool
TLS 1.2 Support on UC Suite's MS-SQL Server
Bitlocker Driver Encryption
Customized Web Portal and Gadgets logos and color schemas
Microsoft Teams Custom Imagicle Application
How to embed Imagicle web pages into 3rd party apps
Presence Service Configuration
Imagicle Presence Service Configuration
Configuration for Microsoft Skype for Business Presence
Configuration for Microsoft Teams Presence
High Availability
Introduction to HA Configuration
Creating a new Cluster
Adding a node to an existing cluster
Cluster Management
Monitoring a Cluster
Disaster Recovery HA Configuration for UCMA-based Queue Manager Enterprise
Installing Imagicle SimpleFailover
Product Integration API
FAQ and Solutions
Deprecation of Basic authentication in Exchange Online
UC Suite quality issues and data loss on a network with high traffic volumes
Setup fails while installing SQL Server Express with error -2061893613
Execute UCSuite package as windows "System" user
Troubleshooting poor server performances
How to customize Queue Manager/Autoattendant/Budget Control and Stone Fax reports' logo
How to schedule service restart
How to change LDAP Bind() Authentication feature
Error opening IAS Web interface: "Loading this assembly would produce a different grant set from other instances. (Exception from HRESULT: 0x80131401)"
Error while adding a node to an Application Suite cluster
"Impossible to detect the SQL Server version in use" error message during the setup of Application Suite 2018.1.1
Windows Time Synchronization
How to change Imagicle Suite web portal session timeout interval
Replication Failed - Exception in log files "Value was either too large or too small for a UInt64"
Use Application Suite in https for IAS version < 2014.6.1
How to change SAS standard http port
IAS web page returns error IIS error 500.19 Dynamic Compression Module error
How to move IAS database from local SQL Server Express to an external SQL Server
How to move a SQL database to a new server
Web portal not accessible by https with "ERR_SSL_FALLBACK_BEYOND_MINIMUM_VERSION" or "Secure connection not available" errors
Unexpected error installing Windows Hotfix KB2483177...error -2145124329
Backup Failed Bcp command exited with an error: Executable name bcp.exe
How to increase the warning value reported in the monitoring tool for MaxMemory consumed by the billing system
Estos MetaDirectory configurations backup / migration
Error while restoring a backup
How to hide applications icons and menu sections from Imagicle Application Suite web interface
"An error occurred while trying to replace the existing file" popup message after server restart while updating the Application Suite to version 2018.3.1
How to authenticate LDAP users logging in the Imagicle Application Suite web interface using LDAP SSL protocol
Error during Application Suite setup: Unexpected error installing Microsoft Visual C 2013 Redistributable Package - error 266
Users synchronization fails with this error "Reason: Incompleted - Property [rules.field.user_fax_TSID]: Not Exist"
Error while restoring a backup
Component error during Application Suite setup: 0x800b010a - A certificate chain could not be built to a trusted root authority
Error "Unable to install feature: WCF HTTP activation" during the IAS upgrade
Application Suite Backup and Restore error. The system is not configured properly.
Create a SQL user for IAS database
Error "The platform specified using the command line (/PLATFORM=) is missing or invalid" installing 2019.Winter.1
The setup fails because it is unable to install windows server roles and features
Could not load file or assembly 'Ias.Web' or one of its dependencies
How to schedule Application Suite's backup to a network folder
Imagicle ApplicationSuite setup blocks because RabbitMQ service not running
Imagicle ApplicationSuite 2019.Spring.1.H1 known problems
Imagicle ApplicationSuite 2019.Spring.1.H3 setup error message guide
High Availability upgrade procedure encountered some errors
Database wizard error 'This SQL Server version (x.xx) is not supported'
How to Install from scratch IAS 2019.Spring.1 release package on Windows 2008 Server appliance
How to solve IAS update failure, on a Windows Server 2008/2008R2 appliance
Unexpected error. Unable to install role: Web server (IIS) and all sub-options, during Application Suite installation on Windows 2012
How to force HTTPS usage for Application Suite web access and gadgets for Jabber implementing a HTTP -> HTTPS redirect in IIS
The Imagicle ApplicationSuite setup fails if Microsoft 2015-2019 Redistributable is already installed
How to remove HTTP access to Imagicle Application Suite
How to remove users no longer available in import source
Notifications (mail / snmp trap) related to MAM events may no longer be sent
How to monitor UCX Suite Performance Counters
Error during user sync : System.InvalidOperationException: There is an error in XML document (0, 0). ---> System.Xml.XmlException: Root element is missing
Secure LDAP mandatory for Active Directory connections (Microsoft Security Advisory ADV190023)
Setup shows an error regarding the failure of InstallUtil.exe
An error is displayed on the top left of the Imagicle Application Suite web page
How to change server IP Address or Hostname in a Standalone server or in a Cluster Enviroment
How to change Application Suite default language
Error while configuring Internet Information Services: Phase: Removing old IIS application pool
The Imagicle Licensing service does not start
How to increase the Private Memory limit of the IAS Application Pool
Powershell.exe error during the update to Summer 2020 and the startup type of Imagicle Services will be set in Manual
Migrating SQL Database to a different SQL instance (including commercial, internal, external)
How to enable the automatic DB maintenance
How to install and use a certificate on Imagicle UC Suite server
Aspnet_compiler.exe returned error code 1 during update
Restoring an old backup (< 2017.Winter.1) could fail if the original database is too large
After the upgrade to Spring 2021.3.1.h2 the Presence.Lync.Connector.Service doesn't start
Database extended proprieties cause the backup tool to fail on Database Schema Check
How to Apply Transparent Data Encryption (TDE) in SQL Server
Prevent IIS Log files from using too much disk space on Windows Server
How to migrate IAS data to a new SQL Server instance
How to free up space in Imagicle Server
How to Install from scratch Imagicle 2024.Spring.1 release on Windows Server 2012 appliance
Call Analytics
Administration Guide
Description and Architecture
Skype for Business Configuration Wizard
Tariffs and Tariff Comparison
License Activation
Call Analytics in a MS Direct Routing architecture
Configurations for AudioCodes SBC
Troubleshooting
Product Administration
Users list and extensions
User Guides
Blue's Enterprise for Skype4B User Guides
FAQ and Solutions
How to delete SQL Server whole or partial historical call archive and re-import it from existing "Storico" file
Billing Interactive Reports message error - System.Web.HttpUnhandledException was thrown - Exception has been thrown by the target of an invocation.
How to change date format from DD/MM/YYYY to MM/DD/YYYY in Billy Blue's products
How to show Billy Blues users as First Name and Last Name
Show calls currency using 3 English letters
How to increase the warning value reported in the monitoring tool for MaxMemory consumed by the billing system
Node in standby, the scheduler service is disabled on this machine
How to reimport discard call at global level, for all PBXs and Gateways
Forcing the deletion of oldest data leveraging the retention mechanism
Video
Product overview
Run a report
Define your phone budget
Create Alarm
Tariff Management
Call Recording
Administration Guide
Native Microsoft Teams Call Recording Configuration
UCX Cloud Suite Product Configuration
User Guides
Call Recording for Microsoft UC User Guides
Budget Control
Administration Guide
Description and Architecture
Configuration Task List
Product Configuration
PBX Configuration
License Activation
Product Administration
Troubleshooting
FAQ and Solutions
How to modify mail notification templates for admin and users in Budget Control application
Adding a new Virtual Disk to the Imagicle Virtual Machine
Video
Define your phone budget
Digital Fax
Administration Guide
Configuration Task List
Description and Architecture
PBX configuration
Users and faxboxes configuration
Advanced Configuration
Service management
MS-Office365 configuration for alternative email-to-fax method
Cover pages
Troubleshooting
License Activation
Print To Fax
EPIC Integration Module
Fax-to-Email configuration for inbound faxes
Fax Service Configurations
Email to fax configuration for outbound faxes
Telephony signalling and routing
Product Integration API
Overview
Submit Fax
Get Outbound Fax Details
Download outbound fax document
Get Outbound Faxes List
Get Inbound Faxes List
Get Inbound Fax Details
Download Inbound fax document
User Guides
StoneFax User Guides
FAQ and Solutions
Issue with return receipt not being sent when sending fax through web interface (Application Suite Winter 2017.1.1)
How to retrieve fax activity reports - understanding Stonefax reports
Several incoming faxes can be found in Windows Fax and Scanner Console but not in Stonefax. Fxssvc.exe error on dll as INETCOMM.dll in the event viewer.
Saving faxes in structured folders
Unable to receive faxes on Windows Server 2012 R2 with fxssvc crashing in the module fxst30.dll Error Code: 0xC0000005
Enable G.729 signaling for Stonefax
How to modify mail notification templates for admin and users in Digital Fax application
How to change resolution and rendering method of faxes
How to set fax rate / modem max speed in Stonefax
Connection to IMAP/POP3/SMTP servers using SSL/TLS can take a long time
How to modify sender name format in fax cover pages
How to handle the NANP (North America Numbering Plan) using the E.164-plus format
How disable or edit the automatic service restart
Fax header
How to change the locale and date format of fax header and coverpaqe
How to automatically delete fax documents from Imagicle server, once processed
How to increase the maximum upload file size for Digital Fax attachments
How to bind the Digital Fax service to a specific IP and/or port
CVE-2021-34527 Windows Print Spooler Remote Code Execution Vulnerability
How to Remove Spurious prefix in Subject field
How to change MS-Office 365 Service URL to support regional and govt. services
How to tweak SIP Invite SDP header to negotiate Echo Cancellation and Silence Suppression
Digital Fax status is undefined/stopped and won't start - Windows fax service crash with faulting module FXSTIFF.dll
Video
Product Overview
Sending and receiving a fax via email
Attendant Console
Administration Guide
Product Configuration
Description
Configuration Task List
Antivirus recommendations
License Activation
Microsoft Teams Native Attendant Console integration to Imagicle UC Cloud Suite - ACS
Troubleshooting
Product Administration
Microsoft Calendar Integration
Skype for Business CTI Configuration
Microsoft Teams Native Attendant Console integration to Imagicle UC Cloud Suite - Bot Based
User Guides
Attendant Console User Guides for Microsoft UC
Poly Phones Configuration Guide
FAQ and Solutions
Problems transferring/answering calls with Blue's attendant client
How to copy or move contacts available in the "Favorites" tab of the Attendant Console from an user to another one
Attendant Console Automatic pause for PC Lock/Sleep
How to configure a different data folder from default one (document)
How to change Blue's Attendant settings and logs recipient folder
Blue's CTI One Attendant client onTerminal Server environment
Attendant Console and Desktop CTI failover using DNS SRV entries
How to solve Braille terminal problems with JAWS application installed on Windows 10 PC
Attendant Console Fast Search Hotkey
How to know how many UCX Console clients are currently logged in to UCX Suite
How to change Blue's Attendant font size
How to install a self-signed Digital Certificate in Attendant Console operator's workstation
Attendant console could be slow if settings are in a shared network folder
Video
Login and general information
Queues overview and managing
Calls Overview
Dashboard
Reporting
Add and modify contacts
Contact search and advanced search
Microsoft calendar integration
Email and SMS notification
Camp on feature
Call Recording
Advanced Queueing
Administration Guide
Product Description
Configuration Task List
Skype for Business Configuration
Default global waiting queues settings
Starting the service
License Activation
Statistics and Reports
Call Distribution based on caller's area code
Troubleshooting
Microsoft Teams Native Attendant Console integration to Imagicle UC Cloud Suite - ACS
Product Configuration
Microsoft Teams Native Attendant Console integration to Imagicle UC Cloud Suite - Bot Based
Supervisor Guides
Usage: Phone Interaction
Usage: Web interface
Queue Manage Enterprise with IVR Module User Guides
FAQ and Solutions
How to periodically offer Voice Mail call transfer during queue waiting
Enable detailed VoIP debug (SIP trace) for QME
QME Call List report, assign a call to the original called number instead of to the number that has answered
FAQ
Advanced Queueing call transfer fails on Skype For Business environment after ugrade to 2021.Spring.1
Video
Creating a queue
Run a Report
Auto Attendant
Administration Guide
Description and Architecture
Configuration Task List
PBX Configuration
Statistics and Reports
License Activation
High Availability
Product Configuration
Troubleshooting
Supervisor Guides
Queue Manage Enterprise with IVR Module User Guides
FAQ and Solutions
IVR Module for QME - Scheduled Reports Export Error
IVR Module for QME reports "Unable to retrieve list of users" error when trying to add a manager user
Video
Create IVR service
Contact Manager
Administration Guide
Product Description
Product Configuration
Synchronizing contacts with external sources
Understanding Permissions
License Activation
User Guides
Contact Manager User Guides
Usage through the Web Interface
FAQ and Solutions
How to enable custom fields
Wrong name and visibility for Contact Manager local directory
The Contact Manager lookup doesn't work - Troubleshooting basics
Estos MetaDirectory configurations backup / migration
How to change search results ranking
How to show searched contacts in format first name - last name also using web search
How to License Estos Metadirectory 4.0
How to solve SQL Full-Text Search service failure on a IAS joined in a domain
Video
Product Overview
Caller ID
Personal and public contacts.
Find a contact
Sync directory with a CSV file through Estos Meta
Import contacts from a CSV file into a directory