Knowlege base
FAQ and Solutions
 
document Billing Interactive Reports message error - System.Web.HttpUnhandledException was thrown - Exception has been thrown by the target of an invocation.
Applies to: Application Suite 2019.1.1 Description: Billy Blue's/Blue's Enterprise Interactive Reports execution fail if the session has been inactive for at least 3 minutes. The Interactive Reports shown the Message: Exception of type 'System.Web.HttpException' was thrown. Exception of...
rating 13 Mar, 2019 Views: 154
document How to apply different billing tariffs, for different users' departments
Applies to: Imagicle Billy Blue's Description: Billy Blue's allows to differentiate call costs on a same gateway by department field, normally populated in Imagicle users' database during CUCM or AD or LDAP import. To apply this configuration, please follow below procedure. Access to...
rating 30 Mar, 2018 Views: 283
document Backup database of Billy Blue's 4, delete old calls from the online database and attach the backup db to consult the historical data
Applies to: Billy Blue's 4 up to the version "Application Suite Winter 2020" Description: Procedure: Backup database of Billy Blue's 4 Delete old calls from the online database Attach the backup db to consult the historical data Solution: In the attachment you can find the complete...
rating 15 Jun, 2020 Views: 769
document How to modify the Scheduled Reports attachment size limit
Applies to: Billy Blue's 4 Blues Enterprise Description: How to modify the attachment size in the scheduled reports Solution: Log into Billy Blues web interface Click Billing -> Administrative Pages -> SQL Panel Paste the following queries and click 'Execute', one single query...
rating 06 Feb, 2020 Views: 209
document Delete and reimport all calls on Billy Blue's 4 for Cisco UC
Applies to: Billy Blue's 4 Description: CLUSTER ENVIROMENT Delete and reimport all calls on Billy Blue's 4 Solution: Please follow this procedure: Stop the ‚ÄčImagicle Replication Service from the Windows Service Panel Stop the Blue's Service Host from the Windows Service Panel ...
rating 15 Jun, 2020 Views: 376
document Billy Blue's scheduler service does not start after changing hostname/netbios name
Applies to: Application suite until version 2011.4 Description: The scheduler service cannot be started because the hostname of the server has changed Solution The scheduler service by design uses a parameter written in the option table (named: configurazione | ServerMessaggi) that contain...
rating 20 Dec, 2016 Views: 124
document Configure your CUCME to work with Billy Blue's
Applies to: CUCME 4.3 or later (ex: IOS version 124-20.T) Description: How to configure your CUCME to send CDR files to the Billy Blue's macchine Solution: Cisco Unified CallManager Express Configuration conf t gw-accounting file primary ftp <BillyBlues_IP>/billyblues/ username...
rating 10 Jan, 2017 Views: 267
document Timeout during report creation and/or exporting in PDF/XLS format
Applies to: Billy Blues 4 - All Application Suite versions Description: While creating a big report or during pdf/excel exportation the browser sends an error about timeout .net or out of memory: An error occurred during local report processing. An error occurred during rendering of the...
rating 16 Jan, 2017 Views: 191
document How to show Billy Blues users as First Name and Last Name
Applies to: Billy Blue's 4 - versions later than 2013.3.3 Blue's Enterprise 4 - versions later than 2013.3.3 Blue's Enterprise for Skype for Business - versions later than 2013.3.3 Description: How to display the user name in the order First name, Last name in Billy Blue's reports and...
rating 17 Jan, 2019 Views: 229
document Show calls currency using 3 English letters
Applies to: Billy Blue's 4 Blue's Enterprise 4 Blue's Enterprise for Skype for Business Description: Change the currency from currency name to 3 letters shortcut or use English chars How-to: On Imagicle server edit the following file using Notepad or any other text editor:...
rating 10 Oct, 2017 Views: 213
document How to increase the warning value reported in the monitoring tool for MaxMemory consumed by the billing system
Applies to: Any Application Suite Description: By default the MAM (Application suite monitoring service) is set to send a warning when the bminer.exe process (used in the billing system) exceeds the memory usage of 200MB. How-to: To increase this warning value and set it to -for example- to...
rating 15 Mar, 2018 Views: 152
document How to change date format from DD/MM/YYYY to MM/DD/YYYY in Billy Blue's products
Applies to: Billy Blue's 4 - All versions Blue's Enterprise 4 - All versions Blue's Enterprise for Skype for Business - All versions Description: How to change the date format to MM/DD/YYYY in Billy Blue's products: home page, dashboard and reports. How-to: Connect to Imagicle server ...
rating 07 Aug, 2019 Views: 115
document In reports you get the message: Your request has generated >10000 rows and has reached the configured limit.Only the first 10000 rows will be extracted.
Applies to: Billy Blue's Blues Enterprise 4 Description: In the reports (typically call monitor reports) only first 10000 lines are reported. If more records are present you get a message: "Your request has generated [>10000] rows and has reached the configured limit.Only the first 10000...
rating 30 Jul, 2019 Views: 180
document No calls or no recent calls displayed on Billy Blue's statistics - Basic troubleshooting
Applies to: BillyBlues Description: When running any statistic, Billy Blue's returns 'No results matching your search were found.', doesn't show recent calls or doesn't show calls at all. Troubleshooting A) - Open IAS web page -> Admin -> users management - Make sure you...
rating 07 Sep, 2018 Views: 1562
document How to configure secondary server as master to import calls in Billy Blues
Applies to: BillyBlues 4 for Cisco Description: This article explains how to enable the call processing of Billy Blue's on a secondary server of a n Application Suite cluster. This is useful if the primary server is out of order and it is likely to unavailable for a long time. The article...
rating 26 Jun, 2020 Views: 261
document Node in standby, the scheduler service is disabled on this machine
Applies to Application Suite 2015.6.5 and later Description Node in standby, the scheduler service is disabled on this machine. Please connect to the primary machine 'WINxx' to add/edit scheduled reports or alarms. Condition: The server is not a secondary node of a cluster system. Cause The...
rating 31 Jan, 2019 Views: 123
document Reimport discarded calls Tool - LINK AI FILES-
Applies to: IAS 2017.1.1 or newer Description: As advanced administrator (or troubleshooter) of a Billy Blue's installation with hundreds sites when I need to reprocess discarded calls for all sites I'd like some tools (even a script, no need for a user-friendly out-of-the-box gui) to get...
rating 04 Apr, 2019 Views: 114
document How to reimport discard call at global level, for all PBXs and Gateways
Applies to: Billy Blue's 4 - minimum version 2017.Winter.1 Blue's Enterprise 4 - minimum version 2017.Winter.1 Blue's Enterprise for Skype for Business - minimum version 2017.Winter.1 Description: This is an alternative to BB/BE web portal's administrative option "Reprocess discarded...
rating 29 Jul, 2019 Views: 110
document How to setup a SFTP service on the Imagicle Application Suite to replace the default unsecure Microsoft FTP server included in the Windows platform
Applies to: Imagicle Application Suite (any version). Description: How to setup and configure a SFTP server on the Imagicle Application Suite to replace the default FTP server included in the Windows platform to achieve greater security in the communication from pbx to the Imagicle server. ...
rating 02 Oct, 2020 Views: 217