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document Importing from CSV files
Importing from CSV files and Bulk Editing To quickly to modify the same property of a group of users (bulk editing), you can export them to a CSV or to a Microsoft Excel XML file, modify it and import it again in the IAS database. To create a group of users from scratch, you just download a CSV...
rating 16 Mar, 2023 Views: 2119
document Product Configuration
To fully configure Hotel Pack you need to: Define the PBX numbering plan Complete the Application Suite common configuration Create the room list through the users management web interface Configure Billy Blue's 4 Configure StoneLock Configure SSAm Configure Hotel Link Configure CuCM...
rating 01 Jul, 2020 Views: 1705
document HA and Call Survivability
CuCM HA and Call Survivability Configuration for Queue Manager Enterprise Call Survivability configuration allows you to re-route phone calls to another destination when Queue Manager Enterprise is not available, for example in case of network problems. HA configuration must be used to...
rating 12 Dec, 2016 Views: 2324
document Troubleshooting
Post installation basic tests A very quick test can be done directly from the phone enabled for recording. This test will help you to understand if the Imagicle UC suite is properly configured. Place a call from the recording-enabled phone line to the Imagicle recorder pilot number (that is the...
rating 17 Jan, 2022 Views: 3724
document Network Setup
Interaction with the company infrastructure The following protocols and connections can be used to interact with the customer IT infrastructure. Such protocols and ports must be Allowed in the customer firewall or NAT system. Protocol Direction (From Imagicle UC Suite Perspective) ...
rating 20 Mar, 2024 Views: 13322


Recent Articles
 
document Call Park limitations in a Webex Calling MT environment
Associate a text note to an ongoing call During a call handled by an Attendant Console operator, it is possible to add a text, colored note to the...
rating 28 Mar, 2024 Views: 86
document Microsoft Teams Native Attendant Console integration to Imagicle UC Cloud Suite
Preparing the Microsoft environment Imagicle Customer Service solution for Microsoft Teams, including Advanced Queuing, Attendant Console and...
rating 27 Mar, 2024 Views: 3221
document How to enable Self-Service IVR script for wakeup call setup
Applies to: Imagicle 2020.Winter.1 release and above Description: Wakeup call setup IVR script is included in UCX Suite. You just have to assign...
rating 22 Mar, 2024 Views: 312
document Hospitality Services Detail
Tasks at Check-In Whenever the concierge checks-in a guest in the PMS, Imagicle Hotel Link receives the Check-In message from PMS and the following...
rating 22 Mar, 2024 Views: 1076
document Cisco Hunt Group Calls Monitoring
Starting from 2021.Winter.1 Imagicle UC Suite release, Call Analytics application can document incoming calls hitting Cisco Hunt Groups and handled...
rating 22 Mar, 2024 Views: 1713


Most Viewed
 
document PBX Configuration
This page describes how to configure Cisco Unified CallManager with Imagicle Call Recording. CuCM offers many ways to record calls: always on, on...
rating 04 Nov, 2022 Views: 14850
document Deployment Options
You can freely download the Application Suite from Imagicle web site. The creation of an account with a valid email address might be required. ...
rating 31 Mar, 2023 Views: 14413
document The Backup/Restore Tool
The Imagicle Suite has an integrated tool which can be used to schedule backups towards a local folder or a network share. The backup includes the...
rating 31 Dec, 2021 Views: 14284
document Network Setup
Interaction with the company infrastructure The following protocols and connections can be used to interact with the customer IT infrastructure....
rating 20 Mar, 2024 Views: 13322
document Introduction
Imagicle offers a complete suite of must have applications for Unified Communications: the Application Suite for Cisco UC is a single package...
rating 19 Oct, 2016 Views: 12801