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Antivirus Setup

Article ID: 733
Last updated: 28 Oct, 2022

Imagicle UC Suite installation folder, as well as all its subfolders, and Imagicle services/applications must be excluded from the antivirus scan and agents activity, otherwise applications could not work properly, unexpected behaviours could occur and a general system slowness might severely impact the operation.

Imagicle Folders

The default Imagicle UC Suite installation path is "C:\Program Files (x86)\StonevoiceAS", but it can be changed during installation procedure. If you are not sure about actual installation path, you can read it on Imagicle admin web portal, click on Admin ⇒ Support ⇒ Main Info tab ⇒ "Installation Path:" (see below screenshot):

If local SQL Server Express is in use, Microsoft SQL Server installation folder should be excluded too; the default folder, in this case, is C:\Program Files\Microsoft SQL Server.

Windows Defender Configuration

Imagicle UC Suite installation path MUST BE excluded from Windows Defender antivirus/antimalware. You can double check this exclusion by running a Windows Powershell with admin privileges (“Run as administrator”) and entering the following command:

Get-MpPreference

The output of such command should include UC Suite installation folder into "ExclusionPath". See below sample:

If the folder is not displayed, please issue the following PowerShell command (it requires local administration privileges):

Add-MpPreference -ExclusionPath "C:\Program Files (x86)\StonevoiceAS\"

Alternatively, you can exclude, one by one, the processes specified in the next paragraph using the option -ExclusionProcess. For instance:

Add-MpPreference -ExclusionProcess "C:\Program Files (x86)\StonevoiceAS\Apps\Attendant\Component\Assembly\Attendant.Core.ConsoleServerService.exe" 

Imagicle Services and Applications

The following services and applications must be excluded from antivirus scan and agents activity, to avoid interfering their performances or stop applications' processes. <IAS_PATH> is the Imagicle ApplicationSuite installation path, as explained in previous paragraph.

Display Name Service Name Path to executable Imagicle Applications
Imagicle Attendant Console SvAttConsoleServerService

<IAS_PATH>\Apps\Attendant\Component\Assembly\

Attendant.Core.ConsoleServerService.exe

 Attendant Console (Ent./Pro.)
Imagicle AXL Client (Cisco specific) SPDAL

<IAS_PATH>\Apps\Speedy\Server\System\

SPDAL.exe

<IAS_PATH>\Apps\ApplicationSuite\Component\Native\

SvSasAXL.exe

 All
Imagicle Budget Control SvBDGControlService

<IAS_PATH>\Apps\BudgetControl\Component\Assembly\

BudgetControl.core.Service.exe

 Budget Control
Imagicle Call Recording Recorder.Service

<IAS_PATH>\Apps\Recorder\Component\Assembly\

Recorder.Service.exe

 Call Recorder
Imagicle Hotel Link HotelLink

<IAS_PATH>\Apps\HotelLink\Component\Assembly\

HotelLink.Core.Service.exe

 Hotel Services
Imagicle Hotel Link WakeUp HotelLinkMedia

<IAS_PATH>\Apps\HotelLink\Component\Assembly\

HotelLink.Media.Service.exe

 Hotel Services
Imagicle Licensing SvSasProtectionComService

<IAS_PATH>\Apps\ApplicationSuite\Component\Assembly\

ApplicationSuite.Protection.ComService.exe

 All
Imagicle Monitoring service SvSasWatchdogService

<IAS_PATH>\Apps\FW\Component\Assembly\

FW.Watchdog.Service.exe

 All
Imagicle Phone Control SvSasPhoneControlService

<IAS_PATH>\Apps\ApplicationSuite\Component\Assembly\

ApplicationSuite.Phone.ControlService.exe

 All
Imagicle PMSLink 2 PMSLink2

<IAS_PATH>\Apps\PMSLink2\Bin\

PMSLink.Core.Service.exe

<IAS_PATH>\Apps\PMSLink2\ServiceMonitor\
PMSLink.ServiceMonitor.exe

 Hotel Services
Imagicle Presence Server SvPresenceServerService

<IAS_PATH>\Apps\Presence\Component\Assembly\

Presence.Server.Service.exe

 Attendant Console (Ent./Pro.)
Imagicle Presence SIP/SIMPLE Connector SvPresenceSipConnectorService

<IAS_PATH>\Apps\Presence\Component\Assembly\

Presence.SipConnector.Service.exe

Attendant Console (Ent./Pro.)

Advanced Queuing
Imagicle Presence Skype For Business Connector (Microsoft only) SvPresenceLyncConnectorService

<IAS_PATH>\Apps\Presence\Component\Assembly\

Presence.Lync.Connector.Service.exe

Attendant Console (Ent./Pro.)

Advanced Queuing
Imagicle Queue Manager Enterprise SvQmeCoreService

<IAS_PATH>\Apps\QME\Component\Assembly\

QME.Core.Service.exe

 Advanced Queuing
Imagicle Queue Manager Enterprise UCMA Gateway (Microsoft only) OPAL Server

<IAS_PATH>\Apps\QME\Component\OpalServer\

opalserver.exe

 Advanced Queuing
Imagicle Replication Service Replication.Service

<IAS_PATH>\Apps\Replication\Component\Assembly\

Replication.Service.exe

 All
Imagicle Service Host SvSasService

<IAS_PATH>\Apps\ApplicationSuite\Component\Assembly\

ApplicationSuite.Core.Service.exe

 All
Imagicle Speedy Synchronizer SvSpdSyncService

<IAS_PATH>\Apps\Speedy\Component\Assembly\

Speedy.Sync.Service.exe

 Contact Manager
Imagicle SSAM Shutdown SSAMSS

<IAS_PATH>\System\

srvany.exe

 VoiceMail
Imagicle SSAM Startup SSAMAL

<IAS_PATH>\Apps\SSAM\Server\System\

am.exe
Linemon.exe
mwi.exe
SvSamAngel.exe
SvSamStart.exe
SvSamStop.exe
STapiOFF.exe
STapiON.exe

<IAS_PATH>\Apps\SSAM\Component\Assembly\

SSAM.Core.Tools.exe

 VoiceMail
Imagicle StoneFax SvSfxCoreService

<IAS_PATH>\Apps\StoneFax\Component\Assembly\

StoneFax.Core.Service.exe
StoneFax.Print.Utility.exe

 Digital Fax
Imagicle StoneFax Startup SFXAL

<IAS_PATH>\Apps\StoneFax\Server\System\

SFXAL.exe
sfxAngel.exe
AddModem.exe
EnumSer.exe
t38FaxEngine.exe

 Digital Fax
Imagicle Phone Lock SvStoneLockCoreLockService

<IAS_PATH>\Apps\StoneLock\Component\Assembly\

StoneLock.Core.LockService.exe

 Call Analytics Enterprise
Imagicle Phone Lock SvSloCoreService

<IAS_PATH>\Apps\StoneLock\Component\Assembly\

StoneLock.Core.Service.exe

 Call Analytics Enterprise
Imagicle Synchronizer SvSasSyncService

<IAS_PATH>\Apps\Fw\Component\Assembly\

FW.Sync.Service.exe

 All
Imagicle Call Analytics Blue's Service Host

<IAS_PATH>\Apps\BillyBlues\Engine\

BluesServiceHost.exe
BillyBlues.Data.CallImport.exe
CiscoConfigConverter.exe
ReimportDiscardedCalls.exe
WinReport.exe
BluesScheduler.exe
BRecPro.exe
BLProc.exe
BluesAlarms.exe
PbxConnection.exe
BluesPro.exe
Bminer.exe

 Call Analytics

Standalone Applications:

Application Name Path to executable Imagicle Applications
Backup and Restore

<IAS_PATH>\System\

BackupRestore.exe

 All
Erlang

<IAS_PATH>\Lib\RabbitMQ\

Erlang21.2\erts-10.2\bin\erl.exe

 All
Unison

<IAS_PATH>\Lib\Unison\

unison.exe

 All
paexec

<IAS_PATH>\Lib\Paexec\

paexec.exe

 All
Billy Blue's Core wizard

<IAS_PATH>\Apps\BillyBlues\Component\Assembly

BillyBlues.Core.Wizard.exe

 All
Reset Admin credentials

<IAS_PATH>\Apps\ApplicationSuite\Component\Assembly\

ResetAdminCredentials.exe

 All
Preupgrade tool

<IAS_PATH>\Apps\ApplicationSuite\Component\PreUpgradeTool\
ApplicationSuite.PreUpgradeTool\bin\Standard\

ApplicationSuite.PreUpgradeTool.exe

 All
Preupgrade tool

<IAS_PATH>\Apps\ApplicationSuite\Component\PreUpgradeTool\
ApplicationSuite.RabbitPreUpgradeTool\bin\Standard\

ApplicationSuite.RabbitPreUpgradeTool.exe		 All
Preupgrade tool

<IAS_PATH>\Apps\ApplicationSuite\Component\PreUpgradeTool\
ApplicationSuite.RabbitQueuesManager\bin\Standard\

RabbitQueuesManager.exe		 All
Guided Config

<IAS_PATH>\Apps\BillyBlues\Engine\

guided configuration.exe

 All
Node Removal Tool

<IAS_PATH>\Apps\Replication\Component\Assembly\

Replication.NodeRemovalTool.exe

 Replication Service
HA Tool

<IAS_PATH>\Apps\Fw\Componenet\Assembly\

FW.HighAvailability.Tool.exe

 Replication Service
Replication Upgrade Tool

<IAS_PATH>\Apps\Replication\Component\Assembly\

Replication.UpgradeTool.exe

 Replication Service

Article ID: 733
Last updated: 28 Oct, 2022
Revision: 17
Views: 7039
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