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Attendant console could be slow if settings are in a shared network folder

Article ID: 810
Last updated: 31 Dec, 2020

Applies to

Imagicle Attendant Console

Description

The attendant console might appear very unresponsive if the settings directory is stored on a network drive like with roaming profiles, this would be particularly noticeable when the network is heavily used, the user(s) are connected over a VPN, there is high latency etc.

Solution

Move the settings folder in a place that is local and not synced/roamed, to do so you can create a local folder in a location that is excluded from the roaming/sync profile, then:

  • Close the attendant console
  • Create a file under "C:\Program Files (x86)\Imagicle Blue's Attendant" called installer.ini, if not already existing, otherwise make a backup of it
  • Edit installer.ini so the content will have:
    [App]
    HomeDir=c:\LocalFolder
  • The folder ("HomeDir" parameter) can be in whatever path you wish, you have to manually create it, be sure the path is not synced nor roamed
  • Save the file
  • Restart the Attendant Console and confirm everything is working
Article ID: 810
Last updated: 31 Dec, 2020
Revision: 1
Views: 20
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