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Configuration for Cisco Presence

Article ID: 31
Last updated: 18 Oct, 2016

With Cisco unified Presence Server

Note: prior to configure Imagicle presence server, you must configure CuCM following  the “Configuring Cisco Unified Communications Manager for Integration with Cisco Unified Presence” guide, available on Cisco web site, which is version dependant. Then you must configure Cisco Presence Server as described here.

In this configuration, the Imagicle Presence Service connects to Cisco Presence Server. You must enter the Presence server Ip address in the Imagicle Presence Service configuration page.

Open your Cisco Unified Presence Administrator web page, accessing as administrator, and go to the System->Security->Incoming ACL page.

Add new Incoming ACL Entry.

Enter a Description and the IP Address of the Imagicle Application Suite. After saving the changes, Imagicle Presence Service it is ready to be used. 

 Without Cisco unified Presence Server

In this configuration, the Imagicle Presence Service connects to Cisco Unified CallManager. You must enter the Cisco unified CallManager Ip address in the Imagicle Presence Service configuration page.

  1. SIP trunk security profile 

Define a new SIP trunk security profile named "Imagicle Presence Security Profile", with following settings different from the default values: 

Incoming Transport Type TCP + UDP
Outgoing Transport Type UDP
Incoming Port 5060
Enable Digest Authentication disabled
Enable Application Authorization disabled 
Accept presence subscription enabled 
Accept Out-of-Dialog REFER disabled
 Accept Unsolicited Notification disabled
Accept Replaces Header disabled 
  1. SIP trunk 

 Define a new SIP trunk named "Imagicle_PRS_SIP_Trunk", with following settings (which are different from the default values):

Device Information
Call classification: OnNet
Run On All Active Unified CM Nodes (CUCM 8.X and later): enabled
SIP Information
Destination Address: IP address of the Imagicle server (IPv4)
Destination Port: 5064
A CSS suitable to reach phones to monitor
SIP Trunk Security Profile: Imagicle Presence Security Profile

DND configuration

With Imagicle Presence you can get notifications on DND telephony status. In order to enable this feature, log onto CuCM web interface and select:
System-> Service Parameter -> Cisco CallManager

Then set this parameter to true: BLF Status Depicts DND


If you experience problems showing user activities, such as "On-the-phone" or "In-a-meeting", open Cisco Unified Presence Server administration web page, go to CUPS -> Presence -> Settings and disable the following flags:

  • Use DND status when user is on the phone
  • Use DND status when user is in a meeting

If presence notifications seems to be slow: check CallManager and Presence Server dns and ntp configuration. If there are dns resolutions or ntp misalignment issues, SIP transactions could timeout, bringing the presence status to error.

Article ID: 31
Last updated: 18 Oct, 2016
Revision: 3
Views: 1463
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