Enable detailed SIP Trace for Call Recording

Applies to:

Imagicle UCX Suite, any version

How-to:

To enable low level SIP tracing for Call Recording, follow these steps:

1. Edit (with notepad) this text file: <StonevoiceAS>\Apps\Recorder\Settings\Recorder.Opal.config.xml

2. Add the following line

   CODE

   <preference key="logging.level" value="4" /> 

   inside the <configuration> tag, so that the file looks like this: 

   CODE

   	<configuration>
   	...
   	<preference key="logging.level" value="4" />
   	...
   	</configuration>

3. Save and close the file

4. Restart "Imagicle Call Recording" Windows Service

To disable tracing, just remove the line at step 2.

When the issue occurs, just download logs from administration support web page, choosing application "Call Recording" and disable tracing.