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Enable detailed VoIP debug (SIP trace) for Call Recording

Article ID: 809
Last updated: 12 Jan, 2021

Applies to:

Imagicle Application Suite - Call Recording

How-to:

To enable low level SIP tracing for Call Recording, follow these steps:
  1. Edit (with notepad) text file:

    <StonevoiceAS>\Apps\Recorder\Settings\Recorder.Opal.config.xml
  2. Add the following line
    
    <preference key="logging.level" value="4" /> 
    

    inside the <configuration> tag, so that the file will look like this:
     
    
    	<configuration>
    
    	...
    
    	<preference key="logging.level" value="4" />
    
    	...
    
    	</configuration>
    
  3. Save and close the file
  4. Restart "Imagicle Call Recording" Windows Service
To disable tracing, just remove the line at step 2.
When the issue has occured, just download logs from administration support web page, choosing application "Call Recording" and disable tracing.
Article ID: 809
Last updated: 12 Jan, 2021
Revision: 1
Views: 16
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