Enable detailed VoIP debug (SIP trace) for QME
Imagicle Application Suite - Queue Manager Enterprise
To enable low level SIP tracing for Queue Manager Enterprise, follow these steps:
- Edit (with notepad) text file:
- Add the following line
<preference key="logging.level" value="4" />
inside the <configuration> tag, so that the file will look like this:
<configuration> ... <preference key="logging.level" value="4" /> ... </configuration>
- Save and close the file
- Restart "Imagicle Queue Manager Enterprise" Windows Service
To disable tracing, just remove the line at step 2.
When the issue has occured, just download logs from administration support web page, choosing application "Queue Manager Enterprise" and disable tracing.
This article was:
Thank you for your feedback!
|QME lookup not working correctly and VIP calls not managed as...||In Avaya Communication Manager incoming calls from anonymous...|