Error during user sync : System.InvalidOperationException: There is an error in XML document (0, 0). ---> System.Xml.XmlException: Root element is missing
Article ID: 743
Last updated: 23 Apr, 2020
Applies from Application Suite 201x (any version)
to version Application Suite 201x (any version)
Description
Error during users Sync
System.InvalidOperationException: There is an error in XML document (0, 0). ---> System.Xml.XmlException: Root element is missing.
Cause
This file <StonevoiceAS>\Apps\Fw\Report\FW.Sync.Reporting.xml is empty
Solution
In order to fix the issue, delete this file:
<StonevoiceAS>\Apps\Fw\Report\FW.Sync.Reporting.xml
then attempt users syncronization again.
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