Imagicle Application Suite limitations with Cisco MRA

Applies to:

IAS 2019.x, 2020.1

Description:

The following features leaks/limitations apply to Cisco devices (IP phones or Jabber clients) registered using MRA (Mobile & Remote Access) by Cisco, that is via Expressway.

• Attendant Console:
  • Silent monitoring e whisper coaching are not supported by Cisco on MRA registered phones.
• Call Recording:
  • The built-in bridge recording mode requires as minimum versions CUCM rel. 11.5.SU5 and ExpressWay rel. 8.11.4.
  • Conferences cannot be recorded (Cisco limitation).
  • Since Jabber mobile cannot be CTI-controlled (Cisco limitation), the following features are missing on mobile devices:
    • Recording announcements using the agent greeting feature
    • On-Demand recording from Imagicle applications.
• Speedy:
  • The CallerID feature is not available using the TAPI mechanism. No limitations apply, instead, using the External Call Control (CURRI) mechanism.
• Stonelock:
  • The lock icon is not available on phone displays.
  • The phone call history is not cleared on phone lock.
  • The lock textual indication is available since IAS rel. Winter 2020.