Imagicle Applications with Cisco MRA

The following features leaks/limitations apply to Cisco devices (IP phones or Jabber clients) registered using MRA (Mobile & Remote Access) by Cisco, that is via Expressway:

• UCX Attendant and Agent Console:

  • Silent monitoring e whisper coaching are not supported by Cisco on MRA registered phones.

• Call Recording:

  • The built-in bridge recording mode requires as minimum versions CUCM rel. 11.5.SU5 and ExpressWay rel. 8.11.4.

  • Conferences cannot be recorded (Cisco limitation).

  • Since Jabber mobile cannot be CTI-controlled (Cisco limitation), the following features are missing on mobile devices:

    • Recording announcements using the agent greeting feature

    • On-Demand recording from Imagicle applications.

• Contact Manager:

  • The Caller ID feature is not available using the TAPI mechanism. No limitations apply, instead, using the External Call Control (CURRI) mechanism.

• Phone Lock:

  • The lock icon is not available on phone displays.

  • The phone call history is not cleared on phone lock.

  • The lock textual indication is available since UCX Suite rel. Winter 2020.