License Activation

Imagicle UCX Console is available in several versions, depending on its usage:

Switchboard operator's console

This is the Imagicle UCX Attendant Console, available in two profiles:

• UCX Attendant Console Enterprise
• UCX Attendant Console Professional

UCX Attendant Console Enterprise and Attendant Console Professional are licensed on concurrent sessions base, meaning the number of concurrent logged in operators, following a typical CAL (Client Access License) licensing model.

Together with each UCX Attendant Console Entp/Pro license, you get two Imagicle Advanced Queuing channels, to provide two queue resources to each operator.

UCX Engage agent's console

This is the Imagicle UCX Agent Console for Contact Center usage, available in three profiles:

• UCX Agent Console Advanced 1
• UCX Agent Console Advanced 2
• UCX Agent Console Advanced 3

All above UCX Agent Console licenses are based on number of actual named agents involved in the contact center, regardless how many of them are concurrently logged in to service.

Together with each UCX Agent Console Advanced license, you get two Imagicle Advanced Queuing channels, to provide two queue resources to each agent.

Licenses naming

While accessing to Imagicle admin web portal: ADMIN ⇒ Licenses, you can see how many UCX Consoles have been licensed. See below sample:

License Activation

• A license code must be provided by Imagicle for each requested product.
• Read this KB about how to activate the licenses

License assignment to Imagicle users

Please consult this KB article for further details.