Imagicle Applications with Cisco MRA
The following features leaks/limitations apply to Cisco devices (IP phones or Jabber clients) registered using MRA (Mobile & Remote Access) by Cisco, that is via Expressway:
UCX Attendant and Agent Console:
Silent monitoring e whisper coaching are not supported by Cisco on MRA registered phones.
Call Recording:
The built-in bridge recording mode requires as minimum versions CUCM rel. 11.5.SU5 and ExpressWay rel. 8.11.4.
Conferences cannot be recorded (Cisco limitation).
Since Jabber mobile cannot be CTI-controlled (Cisco limitation), the following features are missing on mobile devices:
Recording announcements using the agent greeting feature
On-Demand recording from Imagicle applications.
Contact Manager:
The Caller ID feature is not available using the TAPI mechanism. No limitations apply, instead, using the External Call Control (CURRI) mechanism.
Phone Lock:
The lock icon is not available on phone displays.
The phone call history is not cleared on phone lock.
The lock textual indication is available since UCX Suite rel. Winter 2020.