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Imagicle Applications with Cisco MRA

The following features leaks/limitations apply to Cisco devices (IP phones or Jabber clients) registered using MRA (Mobile & Remote Access) by Cisco, that is via Expressway:

  • UCX Attendant and Agent Console:

    • Silent monitoring e whisper coaching are not supported by Cisco on MRA registered phones.

  • Call Recording:

    • The built-in bridge recording mode requires as minimum versions CUCM rel. 11.5.SU5 and ExpressWay rel. 8.11.4.

    • Conferences cannot be recorded (Cisco limitation).

    • Since Jabber mobile cannot be CTI-controlled (Cisco limitation), the following features are missing on mobile devices:

      • Recording announcements using the agent greeting feature

      • On-Demand recording from Imagicle applications.

  • Contact Manager:

    • The Caller ID feature is not available using the TAPI mechanism. No limitations apply, instead, using the External Call Control (CURRI) mechanism.

  • Phone Lock:

    • The lock icon is not available on phone displays.

    • The phone call history is not cleared on phone lock.

    • The lock textual indication is available since UCX Suite rel. Winter 2020.

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