On this telephony platform, do the following:
Effective with Cisco CallManager 6.0, to configure directory url you must add a new Service which type is Directory (do not set the Url Directories in the Enterprise parameters).
Log into the CallManager administration interface. Select the Device Menu, then Device Settings ->Phone Services.
Add a new Service with these properties:
Always select the "Enable" checkbox.
If you want Contact Manager Directories to be available on all the IP phones, select the "Enterprise Subscription" checkbox too. If you want Contact Manager Directories to be available only on specific devices, leave the checkbox unselected and follow the procedure at the bottom of this section.
Note: to avoid errors, you can copy directory service URL from the Contact Manager "Manage Service" web page in the AppSuite web interface.
You may want to disable the subscription for other Directory services.
On CuCM administration web menu, select System, then Enterprise Parameters and set the "URL Authentication" and "Secure URL Authentication" parameters to the following value:
http://[APP_SUITE_IP]/fw/authenticate.asp
To enable CTI monitoring and AXL access to Cisco CallManager, please follow the procedures you can find in the IAS General Configuration section of this guide.
To enable Directory Lookup for a device, you must associate it with the ImagiceCTI user as described in the IAS General Configuration section of this guide.
Cisco IP phones firmware include both an IP server and and IP client. They should be both active by default. To check if the IP server is enabled for an IP phone, log onto the CallManager web interface. Then select Device -> Phone and look for the IP phone you want to check.
Left-click the device name to access the Device Information page. Under the "Product Specific Configuration Layout" ensure that "Web Access" is enabled and that the HTTPS Server entry is set to "http and https enabled".
On the CallManager Administration web portal, select Device, then Phone. Look for the phone you want to activate Contact Manager on, and open its configuration. In the "Related Links" dropdown list, select Subscribe/Unsubscribe Services.
Choose the new Contact Manager service you just added and press the Subscribe button.
On this telephony platform, the only following features are supported on the IP Phones:
The Caller ID (i.e Directory Lookup) feature is not supported due to the limitations of the Cisco TSP.
The configuration steps are:
Suppose that 10.10.10.10 is the IP address of Imagicle Application Suite server. In global configuration mode, insert the commands:
(telephony-service)
url directories http://10.10.10.10/fw/apps/Speedy/xml/directories/default.aspx
url authentication http://10.10.10.10/fw/authenticate.asp
voice register global
url directory http://10.10.10.10/fw/apps/Speedy/xml/directories/default.aspx
create profile
If you use both SIP and SCC devices, add all the commands above.
To enable Click To Dial on Cisco IP phones with Firmware version 8.xxxx and above you must add the following command:
(telephony-service)
service phone webAccess 0
Then recreate the configuration files (with the create cnf-files command) and restart the phones.
The Click To Dial feature needs to access the router through AXL.
To enable AXL access to Cisco CallManager Express, please follow the procedure you can find in the IAS Configuration section.
A single IAS server can provide directories to a CuCM and/or multiple CallManager Express at the same time. This is useful when you have multiple branch offices with phones that are registered locally.
In this scenario, you must:
In this scenario, Click-to-Dial will only work for the phones registered with CallManager.
Enter the CallManager administrative interface. Select the "Enterprise Parameters" link and set the "URL Directories" field to the following value:
http://[APP_SUITE_IP]/fw/apps/Speedy/xml/directories/default.aspx?name=#DEVICENAME#
Where APP_SUITE_IP is the IP address of the Application Suite server. Set also the "URL Authentication" field to the following value:
http://[APP_SUITE_IP]/fw/authenticate.asp