Description and Architecture

Imagicle Hotel Services adds hospitality features to the Cisco unified CallManager PBX, granting a complete integration with hundreds of Property Management Systems, like Oracle Opera, Fidelio Cruise, Infor, Protel, Galaxy, Agilysys Visual 1 and more.

Thanks to Imagicle Hotel Services, the activity on the PMS front end, like checking in a guest, will automatically perform operations on the PBX, such as unlocking the external calls, displaying the guest name on the IP phone, and so on.

Such operations are not provided natively by Cisco Unified CallManager. Hotel Services leverages the applications included in Imagicle UC Suite to perform them.

Hospitality Features provided by Imagicle Hotel Services

Imagicle Hotel Services supports Room move, if available from the PMS. Room move is the ability to move the guest information, including voicemail messages, to another room. Hotel Services can also be configured to lock hall phones and bill conference rooms calls.

A detailed description of the services is provided in the Hotel Services section of this guide.

Additional services for the hotel and for the staff

The following applications of the Imagicle UC Suite are not included in Hotel Services, but can be added to provide functionalities to the staff:

For example, the integration with the Attendant console allows the concierge or the operators to instantly look for a guest by name, and to transfer an external call to the room without even touching the phone.

Applications included in Imagicle Hotel Services

Hotel services are provided by Imagicle UC Suite. Imagicle Hotel Services for Cisco UC is a commercial bundle which includes four applications of the Imagicle UC Suite:

While the other applications can be licensed individually, Hotel Link can only be bought in the Hotel Services.

Network Architecture

Imagicle Hotel Services communicates with the PMS through a permanent and bidirectional TCP link. The PMS vendor makes available an interface, which can be either hardware or software, usually installed at the Hotel. The purpose of the PMS interface is to let the PMS interact with external devices such as air conditioning, TV and PBXes. Imagicle Hotel Services is seen as a PBX.

The TCP communication between Hotel Services and the PMS interface leverages well known protocols, such as Fias, Mitel emulation, Uhll. The network configuration must allow the Imagicle UC Suite server to reach the hotel PMS interface, as described here.

The one-time deployment and configuration of the PMS interface may imply additional charges for the customer, not dependent from Imagicle.

System Requirements

Hardware and Software requirements

Imagicle Hotel Services is part of the UC Suite. Since Hotel Services is a bundle of three applications, the hardware must be correctly sized to run three concurrent UC Suite applications. Please refer to the Imagicle web site for details.

PMS - Software requirements

The list of PMS software compatible with Hotel Services is available on the product page on Imagicle web site. Other PMS software supporting one of the standard hospitality protocols might be compatible. Contact Imagicle to request a verification.

IMPORTANT: Based on the specific PMS vendor and model, an additional license or module could be required on the PMS software to support the required communication protocol. Following  the known parts number for some of them:

 Please, contact your PMS reseller/maintainer for additional details about the PMS requirements.

PMS - Configuration requirements

PBX requirements

Hotel Services is compatible with CuCM ver. 8.0 and above. Version 9.1 is recommended, allowing easier phone lock configuration. Suggested Phone Lock configuration is though Curri - ECC over translation patterns.

Additional PBX configuration requirements:



Article ID: 159
Last updated: 18 Feb, 2022
Revision: 21
Imagicle UC Suite for Cisco UC -> Hotel Pack -> Administration Guide -> Description and Architecture
https://kbp.imagicle.com/kb/entry/159/