The Wakeup Service and Maid Status IVR require an additional and dedicated SIP trunk.
To enable port listening on UDP 5066, please access to Imagicle UC Suite file system via RDP and edit the following setting file:
C:\Program Files (x86)\StonevoiceAS\Apps\HotelLink\Settings\HotelLink.Media.Service.config.xml
Add the following line between <Configuration> statements:
<preference key="service.NetInfo.port" value="5066"/>
Save file and restart Imagicle Hotel Wakeup Call Service.
Create a dedicated Sip Security Profile with the following properties:
Create a route pattern which can route a specific reserved number routes the calls from the rooms towards the Imagicle Maid Status IVR, hosted by the Wakeup service.
Creating a route pattern ending by X allows the cleaning personnel to select the IVR language, by entering a different digit at the end. For example, if the route pattern is 730X:
Even if the Maid Status Service route pattern should be known only to the cleaning personnel, the number could be also dialed by the guests. To prevent unauthorized persons to change the cleaning room status, you can request a FAC (Force access code) to access the route pattern.
1. In CuCm Administration, Call Routing, Force Authorization Codes, define one or more FACs. E.g. 0000
2. Activate the FAC for the route pattern pointing to the Maid Status Service Sip Trunk
The cleaning personnel will have to enter the code, followed by pound (#) to be able to change the rooms cleaning status.