How to show Billy Blues users as First Name and Last Name

Applies to:

Description:

How to display the user name in the order First name, Last name in Billy Blue's reports and dashboard.

How-to:

Please note, this procedure does not affect older calls, if you want to apply this change to existing  calls please follow below steps:

Billing -> administrative pages -> recalculate calls.

Select the period to recalculate and click OK.



Article ID: 518
Last updated: 11 Mar, 2021
Revision: 6
Imagicle UC Suite for Cisco UC -> Call Analytics -> FAQ and Solutions -> How to show Billy Blues users as First Name and Last Name
https://kbp.imagicle.com/kb/entry/518/