Applies to

• UC Suite <= Summer 2021 and Jabber Desktop for Windows < 12
• Call Recording and Digital Fax gadgets for Jabber Desktop

Description

Call Recording gadget for Jabber does not show all the standard buttons.
In particular: the arrow to go back, the icon to download recording files and recording details.

Digital Fax gadget for Jabber Desktop does not allow downloading incoming/outgoing fax document in PDF format.

Cause

Registry key restrictions on Internet Explorer on the client PC that prevent gadget to be loaded correctly.

Solution

• Open the Windows Registry (Start | Run | regedit.exe)
• Browse the registry to: 
  Computer\HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Internet Settings
• Set to 0 the DisableCachingOfSSLPages key.
• Clear the cash of Internet Explorer
• Restart the Jabber Client and make a new test with Callrecording gadget