In Avaya Communication Manager incoming calls from anonymous numbers are unable to reach QME agents

Applies to

QME working with Avaya CM

Description

In Avaya CM (Communication Manager) incoming calls from anonymous numbers are unable to reach QME agents

Cause

Queue Manager receives a 403 Forbidden (Invalid Domain) SIP message from Avaya pbx when it tries to make consultation call to the agents like in the screenshot:

Solution

Delete the domain in Far-end Domain field like in the screenshot:

Article ID: 598
Last updated: 16 May, 2018
Revision: 2
Imagicle AppSuite Cross Platform -> Auto Attendant -> FAQ and Solutions -> In Avaya Communication Manager incoming calls from anonymous numbers are unable to reach QME agents
https://kbp.imagicle.com/kb/entry/598/