Attendant Console Automatic pause for PC Lock/Sleep

to version Application Suite 201x (any version)

Applies to

Blue's Attendant Winter 2019 or newer

Troubleshooting

Agents can now automatically set themselves in pause in ACD queues when moving away from their workstation by locking the Windows session or  when PC enters in standby status. This helps avoiding missing calls and optimizes overall call waiting management. This is controlled by the Agents tab, in Blue's Attendand Client options on Agents' PC

NOTE

This features is available only for agents on Windows platform, and not on Mac.

In the UserSettings.schema.xml settings file, new Boolean variables have been introduced:

When investigating issues, it is recommended to search for the following keywords inside ApplicationLogFile.txt log file:



Article ID: 647
Last updated: 28 Jan, 2019
Revision: 1
Imagicle AppSuite Cross Platform -> Attendant Console -> FAQ and Solutions -> Attendant Console Automatic pause for PC Lock/Sleep
https://kbp.imagicle.com/kb/entry/647/