How to restore Blues Enterprise 4 Standalone configuration in a new Imagicle Application Suite Cross Platform
Applies to:
Description:
How to restore Blues Enterprise 4 Standalone configuration in a new Imagicle Application Suite Cross Platform
How-to:
In the new server
Deploy new Imagicle Application Suite Cross Platform (installation guide here)
Run Imagicle Backup and Restore tool, in Restore tab click on "Stop all applications"
In the old server
Run "services.msc" (Windows Service Panel), Stop "Blues Service Host" service and Disable it from the properties.
Copy these folders:
<BluesEnterprise>\BluesrecPro
<BluesEnterprise>\BluesEnterprise\Carrier
<BluesEnterprise>\BluesEnterprise\Driver
Paste and replace in <StonevoiceAS>\Apps\BillyBlues\Engine of the new server
Copy these folders:
<BluesEnterprise>\BluesEnterprise\International\[Select your country folder]
Paste and replace in <StonevoiceAS>\Apps\BillyBlues\Engine\International
<BluesEnterprise>\BluesEnterprise\Web\Reports
Paste and replace in <StonevoiceAS>\Apps\BillyBlues\Engine\Web of the new server
In the new server
Edit Bluesrec.ini in <StonevoiceAS>\Apps\BillyBlues\Engine\BluesRecPro using "Notepad ++"
Change all paths with the path of the new server
Example:
from <BluesEnterprise>\BluesrecPro
to <StonevoiceAS>\Apps\BillyBlues\Engine\
Save and close
Run "BluesRecPro.exe manually in <StonevoiceAS>\Apps\BillyBlues\Engine\
Check Icon Tray, double click on BluesRec icon
Check if all sites are importing records correctly (if not open a Support ticket with Imagicle)
Open Sql Management Studio (install it in the new server if needed)
Connect to Old Server BluesEnterprise Standalone
Using:
Username: sa
Password: Bluesenterprise$
Right click over BluesPro -> Tasks -> Backup
Remove Destination path and add a new one where you'll save backup and run Backup and click "Ok"
Connect to new Database in the new server using Sql Management Studio
Using:
Username: sa
Password: SvB1llyBlues$
Delete IAS Database
Right click over Database -> Restore Database
Select Database backuped in the previous step
Tick "Restore" option and click "Ok"
When the restore is finished, right click over BluesPro -> Properties -> Files and set for both BluesPro_dat and Bluespro_log and set File Growth to 100MB
Select "Options" and check if properties are configured like the screenshot below:
Right click over BluesPro -> Tasks -> Shrink -> Database and click "Ok"
Download "ExportIASUserFromBE4.zip" in attach and extract all in <StonevoiceAS>\Apps\BillyBlues\Engine\
Double click on ExportIASUserFromBE4.bat (check if IASUsers.csv in C:\ has been created )
From Winter 2019, create new table in BluesPro Database using Sql Management Studio
Right click over Table and select Table..
Add sNumero in Column and save new table (CTRL+S) and save it temp_derivati
Run Imagicle AS Database Configuration
Click Next and change Database name in "BluesPro"
Click "Yes" (moving request) and finish the procedure
Run "Imagicle Configure Blue's Enterprise 4"
Edit for every site the path of BluesrecSITE.txt clicking on [...]
Example:
from <BluesEnterprise>\BluesRecPro\BluesrecSITE.txt
to <StonevoiceAS>\Apps\BillyBlues\Engine\BluesRecPro\BluesrecSITE.txt
Click on Next and finish wizard
Repeat step 28 for every active site.
Double click on "SV-StartAllServices" in "<StonevoiceAS>\Temp"
Open Imagicle web interface http://[ServerName]/fw
Click on "Billing" -> "Administrative Page" -> "Manage Services"
Click "Stop" Blues Miner and wait the red lamp
Go in Admin | User Management | Import User from CSV and Select IASUsers.csv in C: and click "Import"
Restart Imagicle server
Article ID: 659
Last updated: 08 May, 2020
Revision: 6
Imagicle AppSuite Cross Platform -> Call Analytics -> FAQ and Solutions -> How to restore Blues Enterprise 4 Standalone configuration in a new Imagicle Application Suite Cross Platform https://kbp.imagicle.com/kb/entry/659/