All Version
"Send Configuration" in IVR Manager does not work and returns the error:
Error occured when trying to send configuration to Cisco voicegateway
Log file shows:
RESULTS: StepsCount: 1 StepCurrent: 1 ResultLog: 08:09:47 Starting new log. 08:09:47 Thread Id: 48124 08:09:47 00,0000 Trying to reach 10.168.1.211:0 from 0.0.0.0 08:09:47 00,0000 Opening connection from 0.0.0.0 to 10.168.1.211:0 08:09:47 00,0000 Connection type: Telnet 08:09:47 00,0000 Connection successful 08:09:47 00,0781 Sending authentication information 08:09:47 00,0000 Waiting for router prompt... 08:09:48 00,9980 Sending username... 08:09:48 00,0000 Sending command: 'stonevoice' 08:09:48 00,0000 Pausing for 200 ms.. 08:09:54 05,4609 -2147214328 !Command error 0 08:09:54 00,0000 Disconnecting (quit)... 08:09:54 00,0000 Pausing for 200 ms.. 08:09:54 00,4355 Pausing for 200 ms.. 08:09:55 00,4375 Pausing for 200 ms.. 08:09:55 00,4375 Pausing for 200 ms.. 08:09:55 00,2168 Connection has been shut down
The problem is caused by an unexpected username and password prompt.
Ensure that the prompt configured in ISE ends with a space, example:
Not "Username:" but "Username: " with ending space
Not "Password:" but "Password: " with ending space