The Imagicle ApplicationSuite setup fails if Microsoft 2015-2019 Redistributable is already installed

to version Application Suite 2020.1.1

Description:

When trying to install or upgrade Imagicle ApplicationSuite, the setup could report the following error:

Installing microsoft Visual C++ 2017 Redistributable Package (x64)... error 1638

Error message

Cause:

Another version of the aformentioned package may already be installed on the system, preventing the setup from continuing:

Microsoft Visual C++ 2015-2019 Redistributable (x64)
Microsoft Visual C++ 2015-2019 Redistributable (x86)

Installed packages

Solution:

  1. Uninstall those two packages
  2. Click on "Retry" button or restart IAS setup


Article ID: 715
Last updated: 25 May, 2021
Revision: 5
Imagicle UC Suite for Cisco UC -> FAQ and Solutions -> The Imagicle ApplicationSuite setup fails if Microsoft 2015-2019 Redistributable is already installed
https://kbp.imagicle.com/kb/entry/715/