Error during user sync : System.InvalidOperationException: There is an error in XML document (0, 0). ---> System.Xml.XmlException: Root element is missing

Applies from Application Suite 201x (any version)

to version Application Suite 201x (any version)

Description

Error during users Sync
System.InvalidOperationException: There is an error in XML document (0, 0). ---> System.Xml.XmlException: Root element is missing.

Cause

This file <StonevoiceAS>\Apps\Fw\Report\FW.Sync.Reporting.xml is empty

Solution

In order to fix the issue, delete this file:

<StonevoiceAS>\Apps\Fw\Report\FW.Sync.Reporting.xml

then attempt users syncronization again.

Article ID: 743
Last updated: 23 Apr, 2020
Revision: 3
Imagicle AppSuite Cross Platform -> FAQ and Solutions -> Error during user sync : System.InvalidOperationException: There is an error in XML document (0, 0). ---> System.Xml.XmlException: Root element is missing
https://kbp.imagicle.com/kb/entry/743/