Product Configuration

Users list configuration

For each person who wants to run the Attendant Console, you need to create a UC Suite user in the users list with the following information:

The following information may be needed under certain conditions:

Warning: if the server is not able to control the user's primary extension through TAPI, or if the primary extension is not set, the user won't be able to access the client.

CTI configuration and device association on Cisco UCM

In order to work properly, Imagicle Attendant / CTI Server needs:

Such extensions must be monitored by the Attendant Console CTI Server through TAPI association. The procedure is detailed here. Hence, in the PBX you need to associate to the UC Suite application user (ImagicleCTI):

Note for Cisco users: only IP Phones running SCCP and SIP protocols are supported by the current version of the client. Analog devices are not CTI-enabled and therefore they can't be used.

Numbering Plan Parameters

Calls placed or received by Attendant Console are affected by the numbering plan parameters. Those are configured in the UC Suite server and could transform the calls calling or called number.
The following parameters affect the console client behavior:

Their meaning is described here.

Attendant Console First Time Login

First time you launch Attendant Console client:

Digital Certificate requirements for encrypted connections (2021.Winter.1 and above)

Encrypted TLS 1.2 connection between Imagicle Attendant Console and UC Suite server(s) requires to use trusted Digital Certificates.
The certificate used to secure the communication channel between the Attendant Console client and the server is the same used by the WEB portal. Therefore, if you need to deploy a trusted certificate, follow the same instructions needed to deploy a trusted certificate for the suite web portal. 

Please find below the rules for a proper certificates deployment:

Pause Reasons

Imagicle Attendant Console supports the possibility for an operator to specify a pause reason, that can be selected among the ones configured by the Administrator.

In order to configure a  pause reason, it is required to edit file “PauseReasons.txt”, located in the <IAS_INSTALLATION_FOLDER>\Apps\QME\ Settings path. (Where <IAS_INSTALLATION_FOLDER> is usually c:\Program files(x86)\StonevoiceAS

NOTE. This file is empty by default and is subject to replication.

Reasons have to be specified in the file, one per line. Empty or space-only reasons will not be considered.  In figure below, three pause reasons are configured.

There are three possible configuration scenarios:

Reasons can be added, changed or removed without having to restart the IAS services or Attendant Console Clients. Changes are available in the system within two minutes after the file editing. 

Limitations



Article ID: 84
Last updated: 01 Sep, 2022
Revision: 19
Imagicle AppSuite Cross Platform -> Attendant Console -> Administration Guide -> Product Configuration
https://kbp.imagicle.com/kb/entry/84/