To access the Imagicle Manager Assistant administration web portal is enough to point to http(s)://<IP_ADDRESS>, where <IP_ADDRESS> is the IP configured during the VM's deployment.
Default credentials are:
Before adding managers and assistants, it is mandatory to configure the integration between Imagicle Manager Assistant and the CUCM. Please, follow the steps below.
First of all, we have to configure Imagicle Manager Assistant in order to trust all the CUCM cluster nodes it has to deal with:
click on Call Routing ⇒ Trusted Entities and then on the "+" button to add a new entity (an entity is a single CUCM node)
For each entity/CUCM node, configure the following parameters (leave the other ones with the default value):
then click on Create
You have to repeat above procedure for each CUCM node running the Call Manager service.
* NOTE: if all nodes belong to the same network, it is possible to trust the whole subnetwork, in that way you have to add only one entity: set the IP Address with the IP of the default gateway for the subnetwork and then set the IP Netmask with the proper value (e.g., if IP Address=10.10.10.1, you can set IP Netmask=24 to trust the whole subnetwork 10.10.10.X).
Next step is the Gateways configuration, so click on Call Routing --> Gateways and then on the "+" button to add a new gateway
For each entity, configure the following parameters (leave the other ones with the default value):
then click on Create
* NOTE: Imagicle Manager Assistant has not Media Termination Point feature. If configured codecs are not negotiated by the remote party, the call is ended.
Next step is the configuration of a dial plan to route calls to Managers and Assistants users. So click on Call Routing ⇒ Dialplan and then on the "+" button to add a new dial plan
Configure the following parameters (leave the other ones with the default value):
then click on Create
after that, click on Save to apply all the changes
At this point, we have completed the integration between Imagicle Manager Assistant and the CUCM(s). Next step is the configuration of managers and assistants.
In order to add a new manager, some configurations are required. Please, follow the steps below.
For each manager, you have to add a new subscriber, so click on Subscribers ⇒ Subscribers List and then on the "+" button to add a new subscriber
configure the following parameters (leave the other ones with the default value):
then click on Create
Edit newly created Subscriber, select "Forwards" tab and enter the following data:
Please repeat above procedure for each Manager.
Next steps allows to assign "Manager" role to each Subscriber.
Click on Address Book --> Contacts and then on the "+" button to add a new contact
configure the following parameters (leave the other ones with the default value):
then click on Create.
once you've clicked on Create, don't close the contact's panel and click on Contact Info tab and then on the "+" button to add a new contact information
configure the following parameters (leave the other ones with the default value):
Click on Create Entry.
At this point, the manager's contact configuration is completed. Please repeat above Contact creation for each Manager.
Now you have to create the Manager/Assistant service, so click on Services --> Manager / Assistant and then on the "+" button to add a new service
configure the following parameters:
then click on Create.
Once you clicked on Create, below popup will show up, it is just a reminder to add assistants. Just click on Confirm:
Please create a Manager/Assistant Service for each configured Manager.
Below steps can be applied if above Manager/Assistant services have been already configured and relevant managers have been already assigned.
In order to add a new assistant, some configurations are required. Please, follow the steps below.
For each assistant, you have to add a new subscriber, so click on Subscribers ⇒ Subscribers List and then on the "+" button to add a new subscriber
configure the following parameters (leave the other ones with the default value):
then click on Create
Please repeat above procedure for each Assistant.
Next steps allow to assign "Assistant" role to each Subscriber.
Click on Address Book ⇒ Contacts and then on the "+" button to add a new contact
configure the following parameters (leave the other ones with the default value):
then click on Create.
once you've clicked on Create, don't close the contact's panel and click on Contact Info tab and then on the "+" button to add a new contact information
configure the following parameters (leave the other ones with the default value):
Click on Create Entry.
At this point, the assistant's contact configuration is completed. Please repeat above Contact creation for each Assistant.
Now you have to associate the newly created assistants to an existing Manager/Assistant Service, so click on Services ⇒ Manager / Assistant
then click on the service you want to associate the assistant to:
select the assistant's line from the available line list
you will be prompted with below popup to select the assistant position, that will be kept in consideration only if the distribution policy is Linear. Select the position and then click on Add Member
At this point, we have successfully associated an assistant to the relevant service
If you need to remove an assistant or change his/her position, just click on his/her row in the assistant list and below popup will show up. From here, you can remove the assistant or just change the position (valid only for Linear distribution policy)
In case of either a manager or an assistant needs to access the Imagicle Manager Assistant gadget for Jabber/Webex, you have to configure a username and a password in order to allow gadget logon.
Click on Authentication ⇒ Users and then on the "+" button to add a new user
configure the following parameters (leave the other ones with the default value):
then click on Create.
Click again on the newly created user
configure the Profiles and set Manager if the user is a manager or Assistant if the user is an assistant. Then click on Update
At this point the user's credentials are ready to be used with the Imagicle Manage Assistant gadget, reachable at URL http://IMA_IP_address/coresip/web/jabber/ima/