Imagicle Manager Assistant (IMA) is a solution that improves call management and cooperation between Managers (directors) and Assistants (secretaries) to manage lists of contacts who can directly reach the Manager, simplifying the call management delegation in a simple, agile and scalable way.
Each manager can autonomously select:
Moreover, the manager can handle in a flexible way how the calls are forwarded, based on contacts in whitelists. Upon incoming call, the Assistant can forward the call to Manager’s desk phone, softphone, mobile phone, voicemail or an alternative number in a simple manner, according to Manager’s choice.
Imagicle Manager Assistant offers a whitelist feature, where relevant contacts can directly reach the Manager, without Assistant filtering, depending on Manager’s real-time phone status.
Imagicle Manager Assistant requires a dedicated actual or virtual Linux Ubuntu instance. It communicates with Cisco UCM through a SIP trunk, used to monitor managers and assistants phone devices. The service acts as a B2B SIP application, thus no RTP audio streams are terminated on IMA. This allows to optimize the call flows, consumed bandwidth and the overall resources usage, scaling to an higher number of subscribers.
If a call reaches a manager extension monitored by IMA, the application invokes the following call flow, including three possible call outcomes: