Run a Report
If you can't measure it, you can't improve it.
Measuring performance has never been simpler: pre-configured reports let you analyze volumes per queue, hold times, distribution per result (dropped, outside business hours, served, etc.), average call management times, distribution of calls per operator, and much more. You can also schedule reports to receive them regularly directly in your e-mail.
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|Creating a queue||Using Supervisor Mobile App|