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Shared Email Parameters

Article ID: 18
Last updated: 30 Nov, 2018

Common email parameters enable the applications of the Application Suite to send email through your company email server. For example, the IAS applications use SMTP to forward voicemail messages, incoming faxes, alarms, and to notify to the administrators the applications events.

This section describes those settings and their meaning. You can change them by clicking the System parameters link in the Admin menu, then pressing the SMTP parameters button.

  • Enable Outgoing Mail: must be checked for the IAS applications to send emails
  • Email Form Address: this is usually cosmetic, although some mail server may use it for identification. It is the address which appears in the “From” field of the mail sent by the IAS
  • Server Name: enter the DN name or the IP address of the mail server.  
  • Server Port: enter the port number on which the mail server is listening (example 25 for SMTP and 465/587 for Secure SMTP).
  • Use authentication, Username, and Password: fill these fields if authentication is required.

Secure SMTP is also supported. The protocol to be used is auto-detected from the remote server choosing the safest first: TLS (we do support 1.2 - 1.0) or SSL (3.0 - 1.0) or plain.

Press the “Test” button to test the connection. Remember to press the “Update” button to save the changes before leaving.

Warning: even if the connection test succeeds, some email server might reject the "email from" address at the moment the email message is sent. Please check your email server configuration.

SMTP email queuing for high reliability

The application suite integrates an email messaging queue which prevents losing notifications when the connection with the email server fails.

If the SMTP parameters are never been configured (especially the server IP address), connection is not attempted, outgoing emails are not generated, voicemail messages and incoming faxes may never reach their recipients.

If SMTP parameters are wrong, or if the email server cannot be reached at the moment, email messages are generated and stored in a local folder ("<inst.dir>\Var\Spool\Pickup"). As soon as the connection is available, all the messages stored in queue are sent.

The queue service tries to reconnect to the email server every 30 seconds. The email messages are sent one by one in sequence.

Article ID: 18
Last updated: 30 Nov, 2018
Revision: 3
Views: 1167
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