Getting started with Auto Attendant
Imagicle Auto Attendant allows to define multiple IVR call flows including different behaviours based on time of the day. Before creating IVR services, we strongly suggest to read the welcome page, describing all Imagicle features, and the product configuration, showing available behaviors and their usage.
Configuration steps
Auto Attendant relays on SIP trunking and it leverages the same trunk configured and used by Imagicle Advanced Queuing application. Some additional details are available within each calling platform’s sub-section.
Monitoring your Auto Attendant traffic
Statistical, historical data about calls volume hitting Imagicle IVR services and relevant outcome is available within Auto Attendant reports.