Skip to main content
Skip table of contents

How to increase the limit of call parties joining a conference call

Applies to:

Imagicle UCX Suite, any version.

Imagicle UCX Agent/Attendant Console, any version.

Description:

By default, UCX Console can join up to 4 call parties in a conference call.

How-to:

  1. Access to Imagicle UCX Suite via RDP session (UCX on-prem Suite only)

  2. Navigate to: <StonevoiceAS>\Apps\ApplicationSuite\Settings

  3. Open the file: ApplicationSuite.Phone.Control.config.xml

  4. Add in <configuration> section the line:
    <preference key="conference.max.parties" value="2" />
    Where 2 is the number of joinable parties. 
    Note: Set 0 for unlimited

  5. Save

  6. Restart the service "Telephony service" in Windows services

JavaScript errors detected

Please note, these errors can depend on your browser setup.

If this problem persists, please contact our support.