How to increase the limit of call parties joining a conference call
Applies to:
Imagicle UCX Suite, any version.
Imagicle UCX Agent/Attendant Console, any version.
Description:
By default, UCX Console can join up to 4 call parties in a conference call.
How-to:
Access to Imagicle UCX Suite via RDP session (UCX on-prem Suite only)
Navigate to: <StonevoiceAS>\Apps\ApplicationSuite\Settings
Open the file: ApplicationSuite.Phone.Control.config.xml
Add in <configuration> section the line:
<preference key="conference.max.parties" value="2" />
Where 2 is the number of joinable parties.
Note: Set 0 for unlimitedSave
Restart the service "Telephony service" in Windows services