How to keep the call note while using CUCM native park ports

Applies to:

Imagicle UCX Suite rel. 2022.Summer.1.h3 and above
Imagicle UCX Attendant Console rel. 2022.Summer.1 and above

Conditions:

CUCM Cluster including multiple cluster nodes

Description:

When call is parked from UCX Attendant Console, you do not have any control about which node is chosen to manage relevant park port. If chosen "park" node is different than the cluster node who is handling the incoming call, then call IDs become different and UCX Suite can't associate the call note to the proper call ID.

Solution:

A new parameter has been added in the following setting file:

C:\Program Files (x86)\StonevoiceAS\Apps\Attendant\Setting\Attendant.config.xml

Please add the following line, to enable a heuristic method to correctly associate the original inbound call and the parked call, allowing to keep the call note:

<preference key="Attendant.Core.ConsoleServer.Clients.EnableNotesHeuristicAssociation" value="true" />

This parameter is disabled (false) by default, because it might rarely happen that a call note is wrongly associated to a different inbound call. Please test it, prior to enable it in production.