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Problems transferring/answering calls with UCX Console client

Applies to:

  • Imagicle UCX Suite, any version

  • Imagicle UCX Console client, any version

Conditions:

  • Using a headset with a 7900 series Cisco IP Phone, running firmware 9.3(1)SR4

Description:

  • When a user attempts to transfer a call, the original call is placed on hold, but the user is not able to dial the transfer destination.

  • When a user already has an active call on their phone, they are unable to answer a new incoming call. The original call is placed on hold, and the new call is simply disconnected.

Solution:

Bug affecting that specific firmware See CSCun26289 and supportforums

  • Do not use a headset

  • Rollback to 9.3(1)SR3 or earlier

  • Upgrade to 9.4(2) or newer

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