Application Settings

Imagicle UCX Console client compatibility against Imagicle UCX Suite versions

Latest Imagicle UCX Console client version is backward compatible with older UCX Suite versions. Just keep in mind that client versions equal or newer than Summer 2020 require a UCX Suite release greater than 2018.Spring.1.

Imagicle UCX Console Administration

UCX Suite administrators can access to UCX Console Application Settings page on web portal, showing some parameters affecting the behavior of console clients.

Basic Settings

Delete data older than (days): this is the call history data retention, for all UCX Console users
SkyStone route prefix: this is an optional telephony prefix used to route PSTN calls through legacy Imagicle Skystone application (using the SkypeOut service). This allows UCX Console clients to call a number through Skystone.
Min Lookup Number Length: this is the minimum caller number length that triggers a lookup in Contact Manager directories. This avoids Directory Lookup when the caller number is an internal extension.
Search Max Results: the maximum number of result items returned by a client search into Contact Manager directories. The maximum admitted value (for performance reasons) is 500
Client updates URL: location from where UCX Console client update packages are downloaded. By default this URL points to Imagicle public web site. If the agents' PCs cannot reach Internet, you can copy the client’s installation package on a local server and change setting accordingly. E.g. you can place update package in a network share and enter "\\192.168.1.1\Updates" in this field
Call forward destination: This option allows to enable partial digit masking for call forward destination numbers, displayed on "Colleagues" tab.
Operators can see calls parked by other operators: (Cisco UCM only). By checking this flag, every operator can see call parked by any operator. If unchecked, each operator can see own parked calls only. In a Cisco Webex Calling MT environment, parked calls are always shared among all operators.
Display remote party information on dashboard panel: If checked, advanced supervisors and queue manager can display agents' active calls remote party numbers and other data on UCX Console Dashboard.

Please note that every parameter can be reverted to its factory value (default settings checkbox).

Panic Button Settings

Enable: This flag enables a red "Panic" button on Imagicle UCX Console client interface, placed on top-right corner.
Number to call: When panic button is hitted, an automatic phone call is performed to the number configured in this field. Call can be routed to Imagicle Emergency Notification application or to any other internal/external emergency number.

Please make sure that every UCX Console-equipped operator can reach above emergency number.

Microsoft Calendar Settings

Please check the dedicated KB articles here.