[{"id":"ci_97ebd023aca752e3d1c023983232c8530b019b3cad63eaa01994d4e32ebf4e83","title":"Getting started with Advanced Queuing","path":"/ucxaq/getting-started-with-advanced-queuing","children":[]},{"id":"ci_ea4ab03b006e534c7b0167f073cab400207f1afb19d917925645b604552d4387","title":"Default global queue settings","path":"/ucxaq/default-global-queue-settings","children":[]},{"id":"ci_e21f9893f128d9dc2772b6ddf4eb0d351b2d36026b9db43d8b704e3a65341213","title":"Product Configuration","path":"/ucxaq/product-configuration","children":[]},{"id":"ci_b135fdc028d27397a9d85589f0ccf25e3d63b13bfd7ec0de3699610d6dce57cd","title":"Supervisors' Real Time Dashboard","path":"/ucxaq/supervisors-real-time-dashboard","children":[]},{"id":"ci_97a8d9f5b4ede8122ee29276f87a21d8c87f7dad40be459784c67040e0423de1","title":"Statistics and Reports","path":"/ucxaq/statistics-and-reports","children":[]},{"id":"ci_50cef9c6bfd9b8365c88e831bace2f847167f444a8741fe6fb534e0745b8e426","title":"Advanced Queuing Troubleshooting","path":"/ucxaq/advanced-queuing-troubleshooting","children":[]},{"id":"ci_94a092daf0f673fa5953e4b28dc9fbc3f8bf6ace293c7956640b6e8fff57d4c2","title":"VoiceXML custom scripts","path":"/ucxaq/voicexml-custom-scripts","children":[]},{"id":"ci_36336ab476e67dd26a1c274833654aa2b1b4b047a54c6046a049c4e931829c70","title":"Cisco UCM Configurations Summary","path":"/ucxaq/cisco-ucm-configurations-summary","children":[]},{"id":"ci_792cb0ef1559594ed7ea03ae5829234ec164fe256317874df334c239067917e3","title":"Cisco Webex Calling MT Configurations Summary","path":"/ucxaq/cisco-webex-calling-mt-configurations-summary","children":[]},{"id":"ci_88b0a10524f8db88c9df4bd1f3b3ef3e104fa216da749ceb93f5b55cfeafb71a","title":"Microsoft Teams Configurations Summary","path":"/ucxaq/microsoft-teams-configurations-summary","children":[]},{"id":"ci_1ba9a693079bf0bc6923ecaa613b706234d3423a19db992960b04aaa1e7a2fae","title":"Product Integration API","path":"/ucxaq/product-integration-api","children":[{"id":"ci_93cc6e7ebdd79affb2bf425f79ae8fd795efa2b3d5a4e8721617aea89e4ff152","title":"FIFO Queues CRUD API","path":"/ucxaq/api-support-for-3rd-party-dashboard-and-queues-aut","children":[{"id":"ci_145651f493d902e2321f312bbf264a4821e6507e02ae606a313c656398822960","title":"Queues Management","path":"/ucxaq/queues-management","children":[]},{"id":"ci_126105976c0ca8721574489cc3050897f2d38504eda7bdd1de320f55bc941937","title":"Queue Managers","path":"/ucxaq/queue-managers","children":[]},{"id":"ci_5b1d2de4327a3028b1a8e0722718c3557f7769ffe0431a891c4b0203b2186474","title":"Queue Agents","path":"/ucxaq/queue-agents","children":[]}]},{"id":"ci_a25fda2bb3d6ee0e5dff82418af8c301185e1955d38566438851e9695c8db450","title":"Real-time/Historical Statistics APIs","path":"/ucxaq/real-time-historical-statistics-apis","children":[{"id":"ci_d7bdaa264a3e945ad8b3ac04dc93f20eec121541c8a038889bfc3a96bcf983d7","title":"Real-Time Statistics","path":"/ucxaq/real-time-statistics","children":[]},{"id":"ci_a1874bbec88af773084f22b297a67413a8c33d3afa56a38a5d38bf5791c5b734","title":"Historical Statistics","path":"/ucxaq/historical-statistics","children":[]}]}]},{"id":"ci_39df18e22d3e45bb6cd54229e5e86b47440778780e0a257e8e85953e2297965d","title":"UCX Suite for CUCM/CCME/WxC DI","path":"/ucxaq/ucx-suite-for-cucm-ccme-wxc-di","children":[{"id":"ci_d7349fca3e52670c7d28dbf99a0af2605c7c7f6302ca8938959cb0928c494bf2","title":"SIP Routing on Cisco UCM, WxC DI and CCME","path":"/ucxaq/sip-routing-on-cisco-ucm-wxc-di-and-ccme","children":[]},{"id":"ci_5f20f65bedc92a8318879a878918850f1c39eeb0ffa8fcbc75665b28c1b070a2","title":"Secure SIP Call Routing configurations","path":"/ucxaq/secure-sip-call-routing-configurations","children":[]},{"id":"ci_801a27e162eedb3fe1b07727edc18f7ad8c6c48bbfa0577dce8fbaa015095300","title":"Camp-On Feature","path":"/ucxaq/camp-on-feature","children":[]},{"id":"ci_f52c612d391584ce17d19660d14cf407a720ff563c2997c946ce9c486baa9592","title":"Redundant SIP Routing and Call Survivability Configurations","path":"/ucxaq/redundant-sip-routing-and-call-survivability-confi","children":[]}]},{"id":"ci_5b5913feb150af8d9e14eb10db696da065860a3c4cc72312c456ee07a44b0f31","title":"UCX Suite for WxC MT","path":"/ucxaq/ucx-suite-for-wxc-mt","children":[{"id":"ci_204e71e61781260397466beb952807c2ce24dcc6ead6c9149ecf1d4bb670839d","title":"Cisco Webex Calling SIP Routing to Imagicle Queues","path":"/ucxaq/cisco-webex-calling-sip-routing-to-imagicle-queues","children":[]},{"id":"ci_a820b91d2d2c72f00fbb2fb5ba4d51ce6cbf192f7e05337b53e293db2bf7a86a","title":"Alternative Webex Trunking SIP Routing to Imagicle Queues","path":"/ucxaq/alternative-webex-trunking-sip-routing-to-imagicle","children":[]},{"id":"ci_9dd03f5df1b0e8624868f74a128d25c189bc2396f445b32a5a3beaad611855cb","title":"The Camp-On Feature","path":"/ucxaq/the-camp-on-feature","children":[]},{"id":"ci_c760336d4e2c9a8d10d3a67bdfdfe9521cc5e5d54669358ec9cbc232c7b0f68e","title":"Call Routing Troubleshooting","path":"/ucxaq/call-routing-troubleshooting","children":[]}]},{"id":"ci_3554fe50fdd497501c6e3e7401a343f81b76f8b13ad3dd4e0e26735a686a971b","title":"UCX Suite for MS-Teams","path":"/ucxaq/ucx-suite-for-ms-teams","children":[{"id":"ci_8b079188b474fa9f39198366b91a244c962a7dda261c9a62451fa846631aebf5","title":"Microsoft Teams Native SIP Routing to Imagicle Cloud","path":"/ucxaq/microsoft-teams-native-sip-routing-to-imagicle-clo","children":[]},{"id":"ci_edbfcb9e975ea4f90bc44674fd1203f1eead18512dec31c01c0607492538ce57","title":"Camp-On Service","path":"/ucxaq/camp-on-service","children":[]},{"id":"ci_66c8b339053cc35b302e34378f353be52b7a1ba0afc27b85734471d942fdf537","title":"SIP Routing Troubleshooting","path":"/ucxaq/sip-routing-troubleshooting","children":[]}]},{"id":"ci_64b5adac5ad7288069f83626a95ea1922b05e37b2975b070d7cc3eac320c13d7","title":"UCX Suite for Cross Platform","path":"/ucxaq/ucx-suite-for-cross-platform","children":[{"id":"ci_4e14d1c5fbfdfe0e48da20891c6c8ea5d90da0889fc2051c244d46f32b1a41f1","title":"The Camp-On Service","path":"/ucxaq/the-camp-on-service","children":[]},{"id":"ci_9664c1e2123d9722e477a7719735b23794626d536e2bc007e5a401663892316b","title":"SIP Routing to Avaya IP Office","path":"/ucxaq/sip-routing-to-avaya-ip-office","children":[]},{"id":"ci_058f0cd36503f3e16cda418758c0086dbf519959601a29fb1e255c820b8a135c","title":"SIP Routing to Avaya Aura","path":"/ucxaq/sip-routing-to-avaya-aura","children":[]}]},{"id":"ci_e7123027bb9286056827eec0bc9921fe1855bd17201c80f00205d2493bb31841","title":"FAQ and Solutions","path":"/ucxaq/faq-and-solutions","children":[{"id":"ci_14bab5db01b2504beb3f316533e6757a76e49a5ab69bc21d8c0dc06b75955c6e","title":"SIP INVITE coming from the CUCM and directed to Advanced Queuing is rejected by the operating system; problems using network interface E1000/E1000e","path":"/ucxaq/sip-invite-coming-from-the-cucm-and-directed-to-ad","children":[]},{"id":"ci_6674760845368bb1787fbe84100e9f3b1e6d5b7941aa0b3be813bff713429aba","title":"How to assign a call to the original called number instead of to the answering number. Call List Report","path":"/ucxaq/how-to-assign-a-call-to-the-original-called-number","children":[]},{"id":"ci_3022b6d80c01b2a66a5832fa7471827e48794283ddfa0000936ee85836088bd0","title":"Call Distribution based on caller's area code","path":"/ucxaq/call-distribution-based-on-caller-s-area-code","children":[]},{"id":"ci_77711aade156d6526837e6a912f330c3522d3e7a3c83f61d29e83d863ccdb916","title":"How to periodically offer Voice Mail call transfer during queue waiting","path":"/ucxaq/how-to-periodically-offer-voice-mail-call-transfer","children":[]},{"id":"ci_5521ec951d2e126e276c9a3bf212fdfaf349183352c024f21552af39f20447b0","title":"How to remove the ringback tone for SIP calls landing on Imagicle queues/Auto Attendants","path":"/ucxaq/how-to-remove-the-ringback-tone-for-sip-calls-land","children":[]},{"id":"ci_f6502936baf815d30a91f4af4bbad0e41e4e1dc0f68d541cfde48526bb58d100","title":"Configurable timeout for CTI/TAPI line monitoring initialization","path":"/ucxaq/configurable-timeout-for-cti-tapi-line-monitoring-","children":[]},{"id":"ci_fb49b4eecbcd4f3df4ad9a1a18297c2be76fc519b61b1fb5e976794e179c6475","title":"Wrong Caller ID and report data in Advanced Queuing for Webex Calling MT","path":"/ucxaq/wrong-caller-id-and-report-data-in-advanced-queuin","children":[]},{"id":"ci_2c367d49eaa6ce4a16e9894f70503dcfc25745ef25cd6912b1243d1386059c88","title":"Advanced Queuing report failure due to out of memory","path":"/ucxaq/advanced-queuing-report-failure-due-to-out-of-memo","children":[]},{"id":"ci_8604362b208ba3c72d4f02d4e7c1e61c192d28a2ed50ee2a6bf398c3b919df24","title":"Avaya CM call handling from anonymous numbers","path":"/ucxaq/avaya-cm-call-handling-from-anonymous-numbers","children":[]},{"id":"ci_15506bab6780a75d57a073838b0e145af3a21658e1bde82433a5d1b8bb521acb","title":"Call List report including original called number instead of the number who answered","path":"/ucxaq/call-list-report-including-original-called-number-","children":[]},{"id":"ci_15cea869d547ac0e650ee29e5db2b1794fbba49a56df735d836fc131a81f36c1","title":"Enable detailed VoIP debug (SIP trace) for Advanced Queuing","path":"/ucxaq/enable-detailed-voip-debug-sip-trace-for-advanced-","children":[]},{"id":"ci_05a30f521ded34c3b4c937975e08ba848f2f7c313d8a006e59833d805216239b","title":"Contacts Lookup not working correctly, due to Contact Manager's department directories usage","path":"/ucxaq/contacts-lookup-not-working-correctly-due-to-conta","children":[]},{"id":"ci_2199d9835e64f1206e00ac3d6c399459d52b61e97ae53239182536a56430add8","title":"Various FAQ","path":"/ucxaq/various-faq","children":[]}]},{"id":"ci_d7992b6f6b2fca35ad5496486453b566a0093770a8dfc0a4da29905040dc2dda","title":"Imagicle Advanced Queuing User's Guides","path":"/ucxaq/imagicle-advanced-queuing-user-s-guides","children":[]}]