Applies to:
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Imagicle UCX Suite 2020.Winter.1 and above.
Description:
You can associate a call to the original destination, instead of assigning it to the extension who actually answered. Consider for example the case of the destination number is forwarded to another extension.
How-to:
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Access to Imagicle UCX Server using RDP session;
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Go to <StonevoiceAS>\Apps\QME\Settings\ folder;
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Open file QME.Engine.schema.xml, there is a new preference with the default value Actual, meaning the call is assigned to the extension who actually answered it;
<preference key="cdr.routetotargetnumber.value" defvalue="Actual" type="System.string" attributes="enum"><element value="Actual" desc="real answering number"/><element value="Expected" desc="target called number"/></preference> -
Change the preference's defvalue to Expected, in this way the call will be associated to the original called number, regardless of whom has answered;
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Expected value has to be define in the file <StonevoiceAS>\Apps\QME\Settings\ QME.Engine.config.xml, adding this preference:
<preference key="cdr.routetotargetnumber.value" value="Expected"/> -
if the the value is different from Expected, it will be use Actual and an error will be logged.