[{"id":"ci_5b6acab7493da4c53a160b67905ae1edb6a2d251a2be31470d44854965ce23ae","title":"Getting started with Call Analytics","path":"/ucxca/getting-started-with-call-analytics","children":[]},{"id":"ci_eea7166a7c33c1802170d205ad0667dab5048d3dcd5f33d79b4149df20381cbb","title":"Users list and extensions","path":"/ucxca/users-list-and-extensions","children":[]},{"id":"ci_a5cceffa12267cbfef37449bcbee5a2da3cd27a6b00b774b37ec846b664c9f85","title":"Tariffs and Tariff Comparison","path":"/ucxca/tariffs-and-tariff-comparison","children":[]},{"id":"ci_5eae226537bcdbd95b742830052e9b2aa43496c5391bad6f139132cc70509a43","title":"Home and Dashboard web portal pages","path":"/ucxca/home-and-dashboard-web-portal-pages","children":[]},{"id":"ci_456270e4a17ebfa7bce56826bec84df756e53204f5449b6f9a63ea60a78acbcb","title":"Call Analytics Reports","path":"/ucxca/call-analytics-reports","children":[]},{"id":"ci_b207b6a86a930783a0fa6bef6337ee3ca49a203089f814d8ef6422b2dd92be95","title":"Call Analytics Alarms","path":"/ucxca/call-analytics-alarms","children":[]},{"id":"ci_b655ed6aa18acacb88cfabec2db929d78f51b228c9b9f5aa378982e76da246e4","title":"Budget Control Global Settings and Users' Permissions","path":"/ucxca/budget-control-global-settings-and-users-permissio","children":[]},{"id":"ci_8efd804b9fb64ac4377ee93bf3dac37ac06da134a2087d153d94d5e6908ad364","title":"Budget Assignment and Budget Reports","path":"/ucxca/budget-assignment-and-budget-reports","children":[]},{"id":"ci_d8b294649ab816a797d8b8fb847863a67169286dbd7f2371ba4df1c23679a13b","title":"Product Administration","path":"/ucxca/product-administration","children":[]},{"id":"ci_d4bba70af2c4a38fe7f80aeab25c68d93d3bb5a1a336359e00577076f2a8d292","title":"Web Service API","path":"/ucxca/web-service-api","children":[]},{"id":"ci_938fd4924057bcda8e1542725cbc2bfcf7e293d3702411be5acb29e4afb2783a","title":"Cisco UCM Configurations Summary","path":"/ucxca/cisco-ucm-configurations-summary","children":[]},{"id":"ci_321ee7213efce1e6194315e610ed78f2d09a0e026fbf2c229f88ae3392cc6932","title":"Cisco Webex Calling MT Configurations Summary","path":"/ucxca/cisco-webex-calling-mt-configurations-summary","children":[]},{"id":"ci_870beb3984445ac81a26904c487b30a5c4b90a0a102e541b8688da8b28690eb2","title":"Microsoft Teams Configurations Summary","path":"/ucxca/microsoft-teams-configurations-summary","children":[]},{"id":"ci_2734d510c8b3252dcb1ca70847384b65ea005a7f976d88d2b8ef13b24d1185d6","title":"UCX Suite for CUCM/CCME/WxC DI","path":"/ucxca/ucx-suite-for-cucm-ccme-wxc-di","children":[{"id":"ci_fe410cd913e5a8823a3bf4c0aa871f5d39f8faabc2a20eee808314e4c4f4ccc0","title":"Call Analytics for Cisco UC Configuration Wizard","path":"/ucxca/call-analytics-for-cisco-uc-configuration-wizard","children":[]},{"id":"ci_7da7d4a371bdc05b6c9b8e4041147c1c063b903a0e34794426ee95604b2b5619","title":"Cisco UCM and CME Configurations","path":"/ucxca/cisco-ucm-and-cme-configurations","children":[]},{"id":"ci_3b38d1b11c720f903dc08126d919b64bea70716d3f9c12e268a7030c85efe327","title":"Phone Lock Module Description","path":"/ucxca/phone-lock-module-description","children":[]},{"id":"ci_8ed95184e07ad233d14737e0f9abe7f7c95a4243b236a04f7894de5e2bb0e888","title":"Phone Lock Configuration using TAPI","path":"/ucxca/phone-lock-configuration-using-tapi","children":[]},{"id":"ci_c4c14c8cbd776ccc1d56c934738a70b4a32e4151e859a7f27f4932007a60df39","title":"Phone Lock Configuration using Curri - ECC","path":"/ucxca/phone-lock-configuration-using-curri-ecc","children":[]},{"id":"ci_ec6bcd57eced940453def0412f220dfa40e6aed8a2b8f9c68122080db2c94d5b","title":"Phone Lock XML Phone Service","path":"/ucxca/phone-lock-xml-phone-service","children":[]},{"id":"ci_86589f381ab23ac15930dff01528b8dd10c00af7621c71b8c97504512cb90613","title":"Phone Lock Configuration and Administration","path":"/ucxca/phone-lock-configuration-and-administration","children":[]},{"id":"ci_b24658b96aae3bddec6470b6f1fdfe308642d9be53678d7c0d2b08f4c0ebcd06","title":"Interactions between Budget Control and Phone Lock","path":"/ucxca/interactions-between-budget-control-and-phone-lock","children":[]},{"id":"ci_31127a0fa616a2fbb62da51831d5a62f75a4204d5968d73e46aaeb1107eecec3","title":"Phone Lock Troubleshooting","path":"/ucxca/phone-lock-troubleshooting","children":[]},{"id":"ci_d4b1cb2a4693c8a157a62bf0b2bc6431f072211149ab72f835d7bb9105ca2a06","title":"Cisco Hunt Group Calls Monitoring","path":"/ucxca/cisco-hunt-group-calls-monitoring","children":[]},{"id":"ci_2118ee512da3796af9cdcf1089f2377dd162c453fa67f8f90a44a697c2ddd50d","title":"Cisco Devices Adoption Reports","path":"/ucxca/cisco-devices-adoption-reports","children":[]},{"id":"ci_b5d4c72f3d43fca96a166834b3e41b1b46d45aa7a107b10e31764173006e3dda","title":"Phone Lock REST APIs","path":"/ucxca/phone-lock-rest-apis","children":[]},{"id":"ci_1b51d0f02e25659d1e217d536e17ee7ffad4be09a9e75f15f5e810f42343b67d","title":"Call Analytics Troubleshooting","path":"/ucxca/call-analytics-troubleshooting","children":[]}]},{"id":"ci_7fbbfc081d318583aecbfe6a6fcf8a4ee11e2059b51689cf655cbe8407d3de2d","title":"UCX Suite for WxC MT","path":"/ucxca/ucx-suite-for-wxc-mt","children":[{"id":"ci_b3de4ae5e031cefe75aab0869e77c56b5436256b4e87529de7eb11bce1352adb","title":"Call Analytics for Webex Calling MT - Cloud Enablement and Specific Reports.","path":"/ucxca/call-analytics-for-webex-calling-mt-cloud-enableme","children":[]},{"id":"ci_caa4107cc7f89cd8e6f2b17ffc561ef0687e318725d24bca1df4ec81c3381678","title":"Troubleshooting Cisco Webex Calling Integrations","path":"/ucxca/troubleshooting-cisco-webex-calling-integrations","children":[]},{"id":"ci_dc3d0e9b3c83d710f02422f6e4aefed5fb1068b75e6017773f9b19e84837e5b2","title":"Troubleshooting Cisco Webex Calling Call Analytics","path":"/ucxca/troubleshooting-cisco-webex-calling-call-analytics","children":[]}]},{"id":"ci_753f051808fbe3b8a45820105645e62c9eff480dafa54b6b1466fe0910772231","title":"UCX Suite for MS-Teams","path":"/ucxca/ucx-suite-for-ms-teams","children":[{"id":"ci_aa9cc6c039a32803923b08a9ea58b221d78c4ea85c1d01505c95b30d984ef05e","title":"Call Analytics in a MS Direct Routing architecture","path":"/ucxca/call-analytics-in-a-ms-direct-routing-architecture","children":[]},{"id":"ci_e570a43bdd19ba6b8f55e2b36c456f3b2dc1573f4a4844a052eebf387a9f174d","title":"Troubleshooting MS-Teams Call Analytics","path":"/ucxca/troubleshooting-ms-teams-call-analytics","children":[]}]},{"id":"ci_bbd7819d0e0a174a53debe5caca4b5b75773e5184f0f6abf5092d3cdc8b9511b","title":"UCX Suite for Cross Platform","path":"/ucxca/ucx-suite-for-cross-platform","children":[{"id":"ci_c1f3402d53284df127c5bb9e226039de69615228361c2307bdd46cb29e1630c1","title":"Call Analytics Configuration Wizard","path":"/ucxca/call-analytics-configuration-wizard","children":[]},{"id":"ci_49140774799a943476341f931a7f84e2498e7bcdb4b30a673ad31e547a543fd5","title":"Call Analytics Configurations for Alcatel OXO Connect 4.0","path":"/ucxca/call-analytics-configurations-for-alcatel-oxo-conn","children":[]},{"id":"ci_d5bb3c450b29755ad8dfdae107573ac5f4dab469318fe301926363f82547e141","title":"Configurations for AudioCodes SBC","path":"/ucxca/configurations-for-audiocodes-sbc","children":[]},{"id":"ci_5cb6726cf4bd94dff6b9bc01c85303f71bf5204296ca0dbe1011fdde4e3f440b","title":"Troubleshooting Cross-platform Call Analytics","path":"/ucxca/troubleshooting-cross-platform-call-analytics","children":[]}]},{"id":"ci_09d3b630f23a8fae986026d6f54cd51ddb63952f1c5666999d0399c83f872037","title":"FAQ and Solutions","path":"/ucxca/faq-and-solutions","children":[{"id":"ci_39931d33798ff94c5c51d5e597067d2fd06a1a0fca25ec78351c2aefca537ad1","title":"Timeout during report creation and/or exporting in PDF/XLS format","path":"/ucxca/timeout-during-report-creation-and-or-exporting-in","children":[]},{"id":"ci_fa57d2482130c9e3b20e437b0641b5f25b362b1492a061e2e90e2ed4c7640676","title":"How to show Call Analytics users as First Name and Last Name","path":"/ucxca/how-to-show-call-analytics-users-as-first-name-and","children":[]},{"id":"ci_4b5c0724837aa78656a9c55c3b3a325a30a01c5b315c49e4f7448771f0298cfd","title":"Show calls currency using 3 English letters","path":"/ucxca/show-calls-currency-using-3-english-letters","children":[]},{"id":"ci_b06c2df8ff1d385e978cb38485d16479a8454accede0b454ee8b1a12f3fa93f6","title":"How to apply different billing tariffs, for different users' departments","path":"/ucxca/how-to-apply-different-billing-tariffs-for-differe","children":[]},{"id":"ci_2e30c832e23b4f8b2a9e65e9a16986df83b49cad0e837b06d803867f3e0a5403","title":"How to change date format from DD/MM/YYYY to MM/DD/YYYY in Call Analytics app","path":"/ucxca/how-to-change-date-format-from-dd-mm-yyyy-to-mm-dd","children":[]},{"id":"ci_0d6d5036004f220f639076f2e41de0c3a76ae01f9fc311579e22583b8eb8238b","title":"How to setup a SFTP service to collect CDRs","path":"/ucxca/how-to-setup-a-sftp-service-to-collect-cdrs","children":[]},{"id":"ci_de6fde3328e8632f9a10ce3331057368e16222dd752d050801de4f1d183e60bb","title":"Node in standby, the scheduler service is disabled on this machine","path":"/ucxca/node-in-standby-the-scheduler-service-is-disabled-","children":[]},{"id":"ci_45196a64b5e492bc9b46b980248d60bd746442b8efca3120567cc7bc471ecdd9","title":"No calls or no recent calls displayed on Call Analytics reports - Basic troubleshooting","path":"/ucxca/no-calls-or-no-recent-calls-displayed-on-call-anal","children":[]},{"id":"ci_ddc2e786a29f6c5b001732dd7f36423d0268e94095a34b7baaed662a57d8fb6a","title":"Reports error message: Request generated >10000 rows, reaching the limit","path":"/ucxca/reports-error-message-your-request-has-generated-1","children":[]},{"id":"ci_454f17714ed4c2f61b8a5a9b0b78b78296ce5ba91048833cc459e7233377f354","title":"How to configure secondary server as master to import calls in Call Analytics","path":"/ucxca/how-to-configure-secondary-server-as-master-to-imp","children":[]},{"id":"ci_12caa86ed10c6febc673e2e89ec28e66ed02fd86f534c1012266d9b2b59bc286","title":"How to reimport discard call at global level, for all PBXs and Gateways","path":"/ucxca/how-to-reimport-discard-call-at-global-level-for-a","children":[]},{"id":"ci_685c58dc6c82a3e0070528cd25df6f025bab997cefb5173fba8b7ca862fcf3b6","title":"Call Analytics Alarms are not reliable or not correctly executed","path":"/ucxca/call-analytics-alarms-are-not-reliable-or-not-corr","children":[]},{"id":"ci_4910bde4fd57a4337a10f05323e603a1d1761da746a0a3b95d3c716734d6eb33","title":"Avoid Jabber devices phone locking with CURRI technology","path":"/ucxca/avoid-jabber-devices-phone-locking-with-curri-tech","children":[]},{"id":"ci_9397fc3c3ee4c553938658f806ec76019a6c8daf29dd53565e7d2f24a9b1da52","title":"Configure Cisco ECC to use HTTPS","path":"/ucxca/configure-cisco-ecc-to-use-https","children":[]},{"id":"ci_cf22b90f00763d197515993abecf096fbabe206b4c03c4e8cb1921a7c6a35d4c","title":"Configure Cisco XML Service in HTTPS","path":"/ucxca/configure-cisco-xml-service-in-https","children":[]},{"id":"ci_6f252f961878fa1bc93cbcfbc9ba2ef3151c3b1e7f4c65999a191ddcdf52377d","title":"Phone Lock notification methods for different Cisco IP Phone devices","path":"/ucxca/phone-lock-notification-methods-for-different-cisc","children":[]},{"id":"ci_e9986b5300c01ba598c11078467ccaffed0b6b90b900ce2a59ef9d94d136c880","title":"How to lock/unlock phones using CUCM end user's PIN","path":"/ucxca/how-to-lock-unlock-phones-using-cucm-end-user-s-pi","children":[]},{"id":"ci_709234ed74778038d2515110590b1b6ff0a9daa09043de40960973cecd0fbced","title":"How to delete duplicated calls from the database","path":"/ucxca/how-to-delete-duplicated-calls-from-the-database","children":[]},{"id":"ci_0aaa83e327bdba41a3167dd1c1ea5489931fc9d5ddf02522bd2d5a5cd2c941ed","title":"How to modify the Scheduled Reports attachment size limit","path":"/ucxca/how-to-modify-the-scheduled-reports-attachment-siz","children":[]},{"id":"ci_970e716e6441de211a9aafb18f89519f0bfcf24328d0b07906823a0640a85b5b","title":"How to clean-up SQL Server call archive and re-import it from a \"Storico\" file","path":"/ucxca/how-to-clean-up-sql-server-call-archive-and-re-imp","children":[]},{"id":"ci_05ee24c0d13a3041baa4195e2c791c62439e3d3769035302e55d1d4d7c6bdd38","title":"How to clean-up SQL Server call archive with multiple StoricoSITE files and re-import it from a \"Storico\" file","path":"/ucxca/how-to-clean-up-sql-server-call-archive-with-multi","children":[]},{"id":"ci_f2a6c345567598f4adedaa5cfd66244634e7c54ed245a80d2f152f79e8048c5a","title":"Budget Control custom email notification templates","path":"/ucxca/budget-control-custom-email-notification-templates","children":[]}]},{"id":"ci_0e3afcb820b221ab0457e9032fc83adc010acc0893c7b79a1daaf51f3c7ea41e","title":"Imagicle Call Analytics User's Guides","path":"/ucxca/imagicle-call-analytics-user-s-guides","children":[]}]