Call Analytics Alarms
Imagicle Call Analytics allows to schedule email notification alerts upon various type of alarms related to phone traffic. This includes:
Calls outside working hours: to periodically receive an alert when somebody is performing phone calls outside of ordinary working hours. The relevant opening hours can be set directly into alarm configuration. Email recurrence and email address(es) are also configurable for this alarm.
Calls to numbers: to periodically receive an alert when somebody is performing phone calls to a list of forbidden phone numbers or prefixes, added into alarm configuration. Email recurrence and email address(es) are also configurable for this alarm.
Find who is spending more than: to periodically receive an alert when a user or a group of department/cost center users are spending more than a certain amount of money for phone calls. Maximum budget can be set directly into alarm configuration. Email recurrence and email address(es) are configurable for this alarm.
Missed calls: to periodically receive an alert when a single phone extension or a list of extensions are experiencing many missed calls. The relevant phone extensions list can be set directly into alarm configuration. Email recurrence and email address(es) are configurable for this alarm.
International calls: to periodically receive an alert when somebody is performing international phone calls. Email recurrence and email address(es) are configurable for this alarm.
Monitor if no calls are acquired during working hours: to periodically receive an alert when Call Analytics is not getting any call records (CDR) from the calling platform during ordinary working hours. The relevant opening hours can be set directly into alarm configuration. Email recurrence and email address(es) are configurable for this alarm.
Monitor outgoing calls to unrecognized destinations: to periodically receive an alert when Call Analytics is getting call records from the calling platform about outgoing PSTN calls to unknown destinations (i.e. an international country code not defined in Imagicle tariff). It is possible to configure the minimum number of unrecognized calls to trigger the alarm. Email recurrence and email address(es) are configurable for this alarm.
Calls to/from extensions not defined: to periodically receive an alert when somebody is performing phone calls from phone extensions which are not included in Imagicle UCX Suite users’ database. Email recurrence and email address(es) are configurable for this alarm.
Pls. note that email alerts are sent only if there is an alarm to report (specific user’s configurable flag available for each alarm).
Each scheduled alarm is listed into “Scheduled Alarms” Call Analytics menu. See below:
