Change the path where the encrypted audio tracks of the recorded calls are stored
Description:
Change the path where the encrypted audio tracks of the recorded calls are stored from the default folder <StonevoiceAS>\Apps\Recorder\Records\
NOTE:
*RecordingPath: It defines the root for the recordings, while all the audio tracks are saved in a structured way (<YEAR>\<MONTH>\<DAY>).
Example of the full file name: C:\Program Files (x86)\StonevoiceAS\Apps\Recorder\Records\2018\03\19\Record_2018000000009_20180319164344_name_1234_Recorder.encrypted
Standalone server environment
Warning: we strongly suggest to do this procedure in a dedicated maintenance window
How-to:
Run a UCX Suite backup (The Backup/Restore Tool )
Open the windows service panel (services.msc) and STOP Imagicle Call Recording service
Open the configuration file <StonevoiceAS>\App\Recorder\Settings\Recoder.ini and set the parameter RecordingPath* with the new path
[Settings]
RecordingPath=C:\NEWPATH Save the file
Move all recordings to the new path to get them available
Open the windows service panel (services.msc) and START Imagicle Call Recording
Imagicle High Availability environment
Warning: we strongly suggest to do this procedure in a dedicated maintenance window
How-to:
Run a UC Suite complete backup (The Backup/Restore Tool )
On the primary server, open the windows service panel (services.msc) and STOP following services on the other nodes of the cluster
Imagicle Replication Service
Imagicle Call Recording
Open the configuration file <StonevoiceAS>\App\Recorder\Settings\Recoder.ini and set the parameter RecordingPath* with the new path
[Settings]
RecordingPath=C:\NEWPATH Save the file
Open the configuration file:
<StonevoiceAS>\Apps\Replication\Settings\Replication.Task.config.xml
and set the following parameter with the new local path. Pay attention to use a subfolder of a local unit and write the path without the ending backslash:
<preference key="CallRecordingRecs.folder_path" value="C:\NEWPATH" />
Save the file
Repeat the steps 2 and 5-6 on the other nodes of the cluster
Move all recording files to the new path on all nodes of the cluster
Open the windows service panel (services.msc) and START following services on all nodes of the cluster
Imagicle Replication Service
Imagicle Call Recording