Empty or silent audio recordings

Applies to

Imagicle UCX Suite, any version

Description

When you try to play a recorded audio file, you can't hear anything (empty audio stream).
When you run Wireshark on Imagicle server and capture RTP packets, you can play them and hear conversation. 

Cause

Windows firewall is enabled on Imagicle server and it is blocking RTP packets.

Solution

1. Disable Windows firewall

or

2. Configure Windows firewall to allow RTP packets. See sample below: