Applies to:
Imagicle UCX Suite, any version
If your solution is based on Imagicle UCX Cloud Suite, please contact Imagicle Support team to let them monitor such SIP trace.
Up to UCX Suite ver. 2025.Summer.1:
To enable low level SIP tracing for Call Recording, follow these steps:
-
Edit (with notepad) this text file: <StonevoiceAS>\Apps\Recorder\Settings\Recorder.Opal.config.xml
-
Add the following line
<preference key="logging.level" value="4" />inside the <configuration> tag, so that the file looks like this:
<configuration> ... <preference key="logging.level" value="4" /> ... </configuration>
-
Save and close the file
-
Restart "Imagicle Call Recording" Windows Service
To disable tracing, just remove the line at step 2.
When the issue occurs, just download logs from administration support web page, choosing application "Call Recording" and disable tracing.
From UCX Suite 2026.Winter.1:
OPAL logs can be enabled from Support page, by flagging relevant option. See here for more details.