Getting started with Call and Screen Recording
Imagicle Call recording allows to enable users to record their voice conversations by leveraging different recording methods depending on Calling Platform in use. Screen Recording is an optional add-on to allow users to capture screen activities performed during the call. A summary of Imagicle recording features is included in the welcome page, together with archiving options and relevant storage consumption.
Configuration steps
All Call Recording configurations are applied by the system administrator from Imagicle UCX Suite web portal. They include users' settings and permissions, global settings, storage location for encrypted and unencrypted audio files and much more. Please consult relevant article for all details.
Screen Recording feature requires the installation and the configuration of an additional software component, fully described here.
Screen Recording feature also requires some configurations to be applied from its web portal.
If you need to interact with Imagicle Call Recording from an external application, Imagicle provides some REST APIs to retrieve recordings list, audio files and trigger actions. All APIs are described here.
Imagicle supports native integration for Cisco Cloud/on-prem calling platforms and for Microsoft Teams. Other legacy platforms might be supported by leveraging SIPREC on specific PBX or Media Gateways.