Getting started with Call and Screen Recording
Imagicle Call Recording allows to enable users to record their voice conversations by leveraging different recording methods depending on Calling Platform in use. Screen Recording is an optional add-on to allow users to capture screen activities performed during the call. A summary of Imagicle recording features is included in the welcome page, together with archiving options and relevant storage consumption.
Preparatory tasks
Please compile a list of users to be enabled for Imagicle Call Recording, with relevant extension number, recording mode, phone device(s) and group supervisors, so you can proceed by enabling them on the calling platform accordingly.
Configuration steps
Depending on the Calling Platform in use, we have summarized all Call Recording’s required configurations to be applied on Imagicle UCX Suite web portal and on the Calling Platform:
Screen Recording feature for Cisco environments requires the installation and the configuration of an additional software component, fully described here.
Screen Recording feature also requires some configurations to be applied from its web portal.
If you need to interact with Imagicle Call Recording from an external application, Imagicle provides some REST APIs to retrieve recordings list, audio files and trigger actions. All APIs are described here.
License Activation
Channel or User-based subscription licenses are activated by following this article.