UCX Suite for Webex Contact Center (Webex CC)

Imagicle Call Recording allows to collect recorded conversations performed by native Webex Calling an Webex Contact Center recording engines.

Both Webex recorders are providing convenience features, with a limited retention period, no audit trails and no Legal Hold features.

Once recordings are imported into Imagicle UCX Cloud Platform, users can easily access to them from Imagicle web portal, Webex Desktop and Agent Desktop clients.

Imagicle compliance recording solution provides unlimited data retention and an easy recording filtering by call direction, call type and black list feature.