Network Requirements
Imagicle Emergency Notifications needs to communicate with Cisco UCM for various protocols and services. Please find below the full list of required ports/protocols in use:
Application | Source | Destination | Protocols/ports | Max RTT Delay |
|---|---|---|---|---|
Synchronization and Hot Standby | Imagicle EN server | Imagicle EN server | http 80 or https 443, TCP 2010, http 8081 or https 8444 | 1000ms |
AXL SOAP & Serviceability | Imagicle EN server | CUCM | https post 8443 | 500ms |
Extension Mobility & Web Dialer SOAP | Imagicle EN server | CUCM | https post 8443 | 500ms |
CTI (JTAPI) | Imagicle EN server | CUCM | TCP 2748 or TCP 2749 (Secured) | 200ms |
Reverse Lookup with External Call Control Profile | CUCM | Imagicle EN server | http post 80 or https post 443 | 200ms |
EN Administration | PC workstation | Imagicle EN server | https get 443 | 1000ms |
Page alerts | PC workstation | Imagicle EN server | http get 80 or https get 443 | 1000ms |
Email notifications | Imagicle EN server | Customer’s email system/service | SMTP 25 or 587 | 500ms |
Push text to IP Phone via http | Imagicle EN server | IP Phones | http post 80 | 1000ms |
Push audio messages to IP Phones | Imagicle EN server | IP Phones | RTP 24576 - 32768 | 500ms |
dry contact input | Dry Contact-to-IP device | Imagicle EN server | http 8081 | 1000ms |
Windows Firewall Setting
Imagicle EN installation setup automatically creates exceptions within the Windows Firewall for the IP ports used by the different applications.
Anyway, it is highly recommended to keep Windows Firewall disabled, at least during the apps configuration and testing phase.
Other requirements
Please make sure Windows Date/Time is synchronized against a local NTP server, reachable from Imagicle EN instance.
Please keep IPv6 disabled.
Outdated components
Imagicle EN installation setup includes the following packages:
Postgresql 11.3
OpenSSL Libraries 1.0.2r
Both of them are not used by Emergency Notifications, so they can be safely disabled.